Brigade GunLeather Letter
Tom, your order is boxed up and ready to ship today. I will have the tracking number emailed to you today. I am so sorry I have been overwhelmed with calls and emails. I am doing my best, I don't expect you to be in a position to understand, however, but for example I began yesterday at 7:30 and was on the phones returning old calls, and emails, and didn't even touch leather until 1pm. During just 3 of the calls I took I had missed 14 calls trying to get a hold of me, how do I return those all in a timely manner and get the work done, I beg your forgiveness, I am doing my best, I am so stressed, I don't sleep well and I can barely handle it all and the work and I am desperately sorry. I am not a bad guy, I home school my twin boys, go to church, help with foster kids and do my best to work to get as much done as possible. Most days it feels like I am in a snow-globe of hatred towards me. I have already been through a divorce over this whole cycle of never ending "I hate you where is my holster" and my tireless efforts to satisfy customers in a timely manner. Tom, please know I am just one man trying to survive and get as much done as I can. I am desperately trying to play catch up, I beg your forgiveness. I want you to know that in the last 16 years I have had literally over 12,000 customers and it seems as though say around 100 or so customers have been really upset with me, for that I am truly sorry. Sadly, I wish I could do something to help with my wait times so I get to hear all the good feedback from well over 11,500 satisfied customers. In this business that I am in, it is kind of like a credit score you do your best and perform 98% of the time and then a few get by you and you suddenly become garbage. I have a story to tell of almost 12,000 satisfied customers and I just wish I could get some credit for that. I will not minimize your experience, Tom, absolutely the fault is mine for not quoting you a much longer wait time so that I can meet that expectation, I am sorry and I truly beg your forgiveness. There will be a bonus in your box for you, Tom.
There you have my inner thoughts, for the first time in 16 years of never having time to express my story. Again, I beg both Toms and whomever else is waiting, humbly beg for your forgiveness and express my thankfulness and gratitude of your patience with me. I will deliver, I promise I just need a little more time and I am sorry my quote on the wait times is not what I thought it would be. My solution is to not take any more orders till the wait times come way down. Anyone who thinks the can help me I am glad to compensate them with customer service type help. Anyone? Anyone who thinks they are in a position to help me with better communication or customers trying to get a hold of me, please call me toll free or email me below and I will compensate you in some way.
33301 Osawatomie Rd.
Osawatomie, KS 66064
Toll free 1-888-600-2377