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Business owners and managers, how do you handle money around customers?

2K views 17 replies 13 participants last post by  farronwolf 
#1 ·
I was at Papa Johns today, and saw the manager right outside the office counting a lot of money, don't know how much but it sure did catch my eye! If I was of the criminal mindset, that sort of thing would definitely make a place like that a target... the first thing they would go for is where the real money being held at... the cash register is chump change.

It does not take much intelligence to know you don't count that sort of money in easy view of customers... some armed robberies were committed by past customers in places like these, they take note of things.

Any how, I wanted to know how some of you guys who manage a business with customers around etc manage money... I hope you're not doing what I saw that guy doing because all I really saw was "Oh pleeeeaaaase rob me." :embarassed:
And that place is off of Covington Highway, which has a crime problem... so it's even worst to have a business around a place known for crime and handle money etc like that.
 
#2 ·
When my roommate had her pet shop anything over $200 was taken to the back when no customers were in the shop, it was then counted, logged in and secured behind closed door until deposit was made.
 
#3 ·
I think it's crazy to count money in public or even flash a large amount,I was in Walmart the other night and some kid paid for his grocerys with cash,I don't know what kind of job he might have but he had a wad of cash that would choke a horse and if a BG noticed would be waking up with a headache or worse
 
#4 ·
Many years ago when I had a motorcycle shop, we had a customer who was a REAL pain in the a$$. He wanted, no - demanded nearly insulting changes to what was a very good bike. But this guy had bucks, apparently a music producer, probably a cokehead too. Well, our next door neighbors were Hells Angels. We shared a cinderblock wall on our units. These guys had each been residents of Folsom and San Quentin, but in over six years we were neighbors, we had zero problems with them. (Well, except for a guy named Skunk but that's a whole different story.) And we had the best police protection in all of Sacramento!

Anyway, we got the bike work done and were as thrilled to get paid as we were to see this customer go back to his motel. When he paid us, it was a healthy amount but only a fraction of the roll of bills he had in his purse. Yeah, a purse. It was obvious to us that he had thousands more on him that night. So we closed up shop and went to the bank, leaving him there waiting for his taxi.

The next day, I ran into one of the HA's. He mentioned that this guy asked him for a ride to the motel he was staying at. The HA, knowing what a pain we'd had with him, blew him off. Then I mentioned to the HA how this guy had paid us and how much money he still had on him when we closed that night. Of course, I wouldn't have set the guy up for what would have been a very bad incident. But I wonder if that idiot ever knew just how close he came to being a bad statistic. That may have been the first time I saw a HA start to cry! Missed opportunity!
 
#8 ·
I hope you don't get too unworried BG's aren't the smartest cookies they will rob a place cause it looks like they should have a lot of money and when they find out there ain't much cash might behave badly
 
#7 ·
My business is mostly cash, Anytime my rental agents have more than 1,000 in cash it is sent up to the main office or directly to the bank with diffrent drivers at diffrent times of the day. Always mixing it up.
 
#9 ·
All my years in grocery Retail, once the till exceeded $300, the cashier would call over a manager, the manager would then "Grab" the large bills, checks, cc receipts, and thin out the standard slots to a minimal level (estimated $150) place all the money in a zippered bank bag, no counting, and then the manager and one other would transport the money to the back/secured drop slot, and log the drop. After that it was the bookkeepers (mine for a year) problem after hours. Any drop bag containing more than $300, a report was made and the Cashier manager would reprimand the cashier.

Many a time I have been in other stores and noticed a cashier with excessive amounts of cash in the till, or an oblivious one counting it out there at the register. I would walk up to them and either suggest that they perform a "Drop" or cease their activities. They are begging to be robbed.

Anyone with cash handling experience can estimate within $50 the amount of cash in the top slots, and if given a quick glance under the drawer, oooh boy.
 
#12 ·
Menards recently remodeled their checkout up here. You stand behind the cashier with the cash drawer open after she rings up your purchase. Everyone in line can see her cash drawer open for an assessment on the contents.
 
#14 ·
In my small town, the main branch of Bank of America has a freestanding drive up window. The cashier must carry all the $$$ out through the parking lot to the remote window. Thursdays are payday for International Paper, with about 1000 blue collar workers who make between $13-25/hr, so the cashier gets a police escort. One cop.

Care to guess how much cash is in the bag?

One can of OC ought to do the trick...
 
#16 ·
Sorry, I thought everyone understood my sarcasm there...

I know very well those in the military will steal. The Oath of Integrity taken as they go in means nothing to a great deal of the airmen and women that I see daily....

Sadly... The majority of my drive off's (before we went prepay) were officers... The straw that broke the camels back, so to say, was a Major driving a mid 90's light blue Camero with a GA tag. I used to remember the tag number. Anyways, the SF couldn't find the guy...

Anyways, that off topic. Back on course!
 
#17 ·
its all common sense

I am not trying to single people out but lets face it most cashiers in the world are not the brightest bulbs in the line when it comes to thinking ahead, and also having worked as a cashier before sometimes you can just get stuck. working hardware you can go 4 hours and take in maybe 20 cash then get hit with 4 back to back customers that put you over 600 in drawer. but our procedure was to call manager, we had two ways, and they would pick up and walk it to strong box room direct line of sight from cashiers. optimal was never more than 200 in drawer at a time. And kg i have just come to realize there are just bad people out there no matter where you are located and in some places where one would expect to meet bad people you find an unusually good apple.
 
#18 ·
The way we usually handle it is we try to get as much money from the customer as he or she is willing to part with. :danceban:

Then after we get it we simply use a money bag in one of the desk drawers. Granted we take in 95% of our money in check form. The cash that comes in still goes into the money bag, but always seems to end up in the wifes purse somehow shortly after that.

We don't make it a point to work on any deposits or anything in the front of the office where customers would normally walk into or be seated.
 
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