Quite possibly he wouldn't have understood. I used to teach in a bad town just outside Los Angeles and I got along fine with the riff-raff, but I can certainly imagine a true failure to communicate (or a true 'bad one' trying to pick a fight).
Originally Posted by highvoltage
I guess what I was expressing was a willingness to suck it up and apologize handsomely BECAUSE of a failure to communicate earlier: if he wasn't convinced by the earlier "excuse me" regardless of how sincere it was, maybe he needed more. If his ego needed verbal groveling from me, why not let him have what he wants? Heck, I was the one who cut him off!
There's a difference between these two statements from a service rep:
"I'm sorry you feel that way"
"Gosh, if *I* had gone through what you did, I would be upset, too. I'm really sorry our company put you through that!"
I just don't see the problem with a more involved apology if the first one didn't work*:
- I'm still in Condition Orange,
- I still know where the guy is,
- I'm watching him for abrupt movements, and
- I'm doing my darndest to de-escalate the situation and 'retreat' from the conflict (and walking away while ignoring him would seem to escalate the conflict).
*note that I've been married for 21 years and have a certain amount of practice with this, which we don't need to talk about.