BLACKHAWK! customer service.

BLACKHAWK! customer service.

This is a discussion on BLACKHAWK! customer service. within the Concealed Carry Issues & Discussions forums, part of the Defensive Carry Discussions category; I bought a Blackhawk CQC Serpa holster on the reccomendation of a salesman in a very large sporting retailer for my Glock 26 at the ...

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Thread: BLACKHAWK! customer service.

  1. #1
    Member Array Ice Man's Avatar
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    BLACKHAWK! customer service.

    I bought a Blackhawk CQC Serpa holster on the reccomendation of a salesman in a very large sporting retailer for my Glock 26 at the end of last year. I used the belt loop attachment instead of the paddle for the first few months. As the weather warmed, I noticed that the holster stuck out pretty bad, and put on the paddle attachment. Problem solved.... but I lost some of the parts. I searched high and low, but there were two little clips missing to prevent it from lifting off of my belt.

    I contacted the company directly about the missing parts. I told them that the product was correctly packaged and I LOST the parts. I asked them for part numbers and ordering info. They decided to send me a new paddle assembly, FREE OF CHARGE.

    Great product, great company.
    My GLOCK goes BANG every time!


  2. #2
    VIP Member Array varob's Avatar
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    Good to know this. Good CS is hard to find these days.
    Don't believe what you hear and only half of what you see!
    -Tony Soprano

  3. #3
    Member Array hdawson's Avatar
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    Cool

    Actually from reading these boards, it seems to me that the vast majority of manufacturers are giving good to excellent customer service.

  4. #4
    Distinguished Member Array Colin's Avatar
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    At the Shot show I found Blackhawk very approachable and interested in feedback. Far better than Sig

  5. #5
    Distinguished Member Array XD 45's Avatar
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    good to hear they are a good company to deal with
    XD .45, Glock 23, Mossberg 590A, M&P 15 Rossi 641, RIA 1911


    If You Want To Know The Mind Of A Man Listen To His Words

  6. #6
    Member Array JPCleary's Avatar
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    Good for them!

    It never ceases to amaze me how some companies just don't get this. It is this kind of gesture that wins them a loyal customer for life, who not only will spend more of his money with this company instead of their competitors, but will post something like this on an enthusiast's forum.

    Surely everyone can agree that that was a wise business decision and worth the cost of the parts.

    I wish more companies would show this kind of consideration.

  7. #7
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    Kudos to Blackhawk...Glad they took care of your problem...
    "Texas can make it without the United States, but the United States can't make it without Texas!".... Sam Houston

    Retired LEO
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