I bought a Blackhawk CQC Serpa holster on the reccomendation of a salesman in a very large sporting retailer for my Glock 26 at the end of last year. I used the belt loop attachment instead of the paddle for the first few months. As the weather warmed, I noticed that the holster stuck out pretty bad, and put on the paddle attachment. Problem solved.... but I lost some of the parts. I searched high and low, but there were two little clips missing to prevent it from lifting off of my belt.
I contacted the company directly about the missing parts. I told them that the product was correctly packaged and I LOST the parts. I asked them for part numbers and ordering info. They decided to send me a new paddle assembly, FREE OF CHARGE.
Great product, great company.