A clerk at the Apple Store in Kenwood Towne Centre kept a cool head when a customer reportedly took his frustration with his iPhone too far.
Hamilton County sheriff’s deputies say Donald Goodrich, 38, of Westwood, took his phone into the store Thursday at about 12:30 p.m. and told the clerk, "I’m so mad I could pop a 9mm at it. I could really do it right now, look!"
Goodrich opened his shirt and showed the clerk a gun, deputies said.
Chelsea Levine didn’t panic. She reportedly told Goodrich “there no need for that.”
“I told him we’d get the phone fixed (and) walked him to a technician,” Levine wrote in court records.
Levine told her manager to call the police, according to her statement to police.
Goodrich was arrested on a charge of aggravated menacing and carrying a concealed weapon. He has a permit to carry a concealed weapon, but he allegedly did not tell deputies he had a gun, as required by law.
Deputies seized the weapon and filed paperwork to revoke Goodrich’s concealed carry permit, according to reports.
Goodrich was held in jail overnight. Hamilton County Municipal Judge Melissa Powers Friday released Goodrich on his promise to return to court and ordered him to stay away from the mall.