Not surprising that you missed them as they were at the Miami Dade County Gun Show this weekend. Personal experience is that they are nice folks, willing to answer questions without any hard sell or other attitudes that you sometimes run into.
Have purchased and used their ammo with no issues. Relatives have also stopped by their brick and mortar in Georgia and purchased over the counter. As with any customer / vendor transaction, YMMV, but we are comfortable with them and will continue to do business with them.
Standard disclaimer, I/we are not related to them and have no affiliation with them other than as mentioned above. Just noting our good experiences with them and have no problems recommending them.