Ruger Customer Service - Above & Beyond

Ruger Customer Service - Above & Beyond

This is a discussion on Ruger Customer Service - Above & Beyond within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; My SR9 developed a habit of not locking open on an empty magazine about 1/3 of the time. I called Ruger and shipped it to ...

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  1. #1
    Member Array alienbogey's Avatar
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    Ruger Customer Service - Above & Beyond

    My SR9 developed a habit of not locking open on an empty magazine about 1/3 of the time. I called Ruger and shipped it to them (my dime). Further facts about the pistol, all of which I told Ruger:

    > It's about 18 months since I bought it new
    > 2000+ dry fires
    > Magazine disconnect removed
    > Ghost trigger bar installed
    > Reloads fired almost exclusively, at least 2,000 rounds

    The pistol was returned (their dime) yesterday. From the invoice:

    "Barrel - Replaced
    Slide Stop Lever Assembly - Replaced
    Striker Assembly - Replaced
    Striker Cover - Replaced
    Trigger Bar and Reset - Replaced
    Trigger - Repaired
    Mag Disconnect - Repaired

    Notes: Upon inspection, slide stop lever assembly was founc (sic) to have been damaged due to improper reassembly. After-market parts were replaced at no charge on a one-time basis as a courtesy, pistol was function-fired 30 rounds without malfunction."

    All of this repair and replacement was done at no charge.

    Service like that is why I'm a big Ruger fan.

    (OBTW, I'm going to pull the mag disconnect on the SR9 and then leave it otherwise stock from now on.)
    Hokey religions and ancient weapons are no match for a good blaster at your side.


  2. #2
    Senior Member Array CCWFlaRuger's Avatar
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    Congrats on the great experience.

    Am I the only person in the world who does not have an issue with the magazine disconnect on the Rugers? I wouldn't want to fire without the mag anyhow, makes the whole thing seem top heavy and clumsy... I don't think it would shoot as nice without it.
    "You will not rise to the occasion and you will not default to your level of training. You WILL ONLY default to the level of training you have mastered."
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  3. #3
    kpw
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    That sounds like typical Ruger service. It's great to hear they are keeping it up.
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  4. #4
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    My first encounter with Ruger customer service happened when I got the first example of the SP101 and at that time it was limited to firing a 125 grain projectile. It actually read on the barrel: "357 magnum 125gr." and mine had a malfunction dealing with the cylinder release sticking. I sent it to them on their dime for warranty work. FEDEX picked it up at my home and I sent along a note that reminded them that this was a "carry" firearm I used for defense of self and family. Their response to my issue? I got the new model of the SP101 which was designed to fire all forms of 38/357 ammo and not be restricted to the 125 gr bullet. In other words, they replaced my firearm, free of charge. I thought that was pretty awesome.
    Former Army Infantry Captain; 25 yrs as an NRA Certified Instructor; Avid practitioner of the martial art: KLIK-PAO.

  5. #5
    Senior Member Array WoodLark's Avatar
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    Quote Originally Posted by CCWFlaRuger View Post
    Congrats on the great experience.

    Am I the only person in the world who does not have an issue with the magazine disconnect on the Rugers? I wouldn't want to fire without the mag anyhow, makes the whole thing seem top heavy and clumsy... I don't think it would shoot as nice without it.
    I don't own any Ruger autos, but my S&W's have magazine disconnects; I have no issue with that.
    Earth is the insane asylum of the universe!

  6. #6
    VIP Member Array ExSoldier's Avatar
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    Quote Originally Posted by CCWFlaRuger View Post
    Congrats on the great experience.

    Am I the only person in the world who does not have an issue with the magazine disconnect on the Rugers? I wouldn't want to fire without the mag anyhow, makes the whole thing seem top heavy and clumsy... I don't think it would shoot as nice without it.
    For me, it's not that. For me it becomes a serious issue of liability. A safety issue. You start disconnecting safety equipment (that's what a mag disconnect is) and you open yourself to legal issues that could quickly overwhelm you and worse, your wallet. Moreover, I see the mag disconnect as another layer of safety for me. Should I GOD FORBID, get into a hand to hand tussle with somebody trying to turn my own weapon against me, I know that if I can drop the mag, regardless if there is a round in the "tube" it won't be used against me. Now, I also don't feel the need to go and try and equip ALL my guns with such a device, if they haven't been previously engineered to have one, because that too, could screw up my safety in adding things not already present and possibly adding problems where none previously existed. What I'm trying to say is that a mag disconnect doesn't bother me and I wouldn't disable it for a number of what I think are valid reasons. But that's just ME.
    Former Army Infantry Captain; 25 yrs as an NRA Certified Instructor; Avid practitioner of the martial art: KLIK-PAO.

  7. #7
    GM
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    Good to hear about that.
    "The Second Amendment: America's Original Homeland Security"

  8. #8
    VIP Member Array BugDude's Avatar
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    I have 3 Rugers (2 old and 1 new) and I've never had to use their CS. I'm glad to know they take care of their customers. Thanks for posting.
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  9. #9
    Member Array DocGlock's Avatar
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    The reason for removing the mag disconnect from the SR9 is that dry firing it
    without a mag inserted will/can cause damage. This is from the manual:
    "CAUTION: Dry firing your RUGER® SR9TM with the magazine removed may
    result in damage or unnecessary wear to the striker blocking mechanism."

  10. #10
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    You've mad me feel even better about the Ruger SP101 I recently purchased.
    I love the gun, but backed up by great service is a real 'plus'.
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