Problems with ATI FX 45 and their customer service...
I want to start by saying that I love my FX 45 Military... when it's functioning. I hate ATI's customer support.
To put it bluntly, ATI's customer service SUCKS! When I first purchased my FX 45 Military, I had a minor problem. When I removed the grips, the grip bushing came out of the frame so that the grip screw and bushing were in the grip when I removed it. No problem. I didn't want to put a pair of pliers on the threads of the bushing that was stuck in the grip without having a replacement in hand so I called ATI and they said they'd send me some screws and bushings. I waited for six weeks. I then called ATI again only to find out that someone had dropped the ball and the screws and bushings were never sent. I was assured it would get done right away and a few days later, I received the screws and bushings. Problem solved.
I then embarked on installing some Trijicon night sights. The military sights on the FX 45 were extremely hard to remove so I called ATI's customer service. I called several times but got customer service's voice mail every time so I left a message each time. I finally circumvented their customer service phone menu and was able to speak to a live person who assured me that the sights were not attached in any special way. I had to cut out the rear sight with my Dremel tool and a cutting disk. I had to drill out the front sight tenon to get it out. I installed my sights without no problem and they are awesome! By the way, ATI finally listened to their voice mail and I got a call back a week later.
My friend has an FX 45 GI. He saw my sights and asked me to install some on his 1911. Should be a snap, right? WRONG! I installed the front sight with no problem but when I tried to install the rear sight, the dovetail was way way way too big. It was nowhere near military specification. You'd think the measurements would be the same as my FX 45 but they were not even close. The Trijicon rear sight flopped around in that dovetail like a fish out of water. We're going to weld in some shims and try to fit that rear sight in that dovetail. Apparently, the quality control on these 1911's leaves a bit to be desired!
The saga does not end there. I then decided to Duracoat my FX 45 Military with a matte black finish. It came out way better than I expected. I love Duracoat. I waited five days for the Duracoat to cure properly before going to the range. During my shooting, my hammer cracked at the back below the thumb pad. If you pull your hammer all the way back, the thumb pad may touch the beavertail. The hammer cracked in that area right below the thumb pad across the back. I was not happy but hey, if you pay $400 for a 1911, you should expect some crappy parts. I called ATI and you guessed it, voice mail... with a twist! Their voice mailboxes were full so I couldn't even leave a message! I called three times and then went to plan B; I circumvented the voice mail system again and spoke to a receptionist of some kind. I told her that when I call customer service, it goes to voice mail but their voice mail is full so I can't leave a message. She said, "Well, there are only two of them down there. They're busy." The receptionist then connected me to someone else's voice mail. I left a message (that was a couple of days ago) but I'm not expecting a callback any time soon.
Once I get my new hammer from Brownells, I'm sure I'll be happy with my FX 45 again. It's a great shooter. My minor problems became major problems because ATI's customer service is HORRIBLE! BUYER BEWARE!