So I'm sitting at my desk this morning and my cell phone rings. I don't recognize the number so I don't answer. The leave a voice mail. It was John from S&W customer service inquiring as to if I had received my replacement striker assembly and if it had resolved my problem. I called them back
"Hi John, This is Rollo. I received the part in the mail and put it in. Thank you for your prompt shipping. "
"Excellent. I'm glad the firearm is back in functioning order. I understand this was your carry gun so I'm glad you can get back to carrying it (I said it was my carry gun because I wanted to avoid having to send the gun in and just wanted them to send me the part. I am impressed the guy remembered.)"
"Actually, I won't be carrying this gun anymore. I plan on selling or trading it."
"May I ask why?"
I proceeded to explain my history with semi auto's and that I had a problem carrying a firearm that had a major mechanical failure. He proceeded to explain to me that the first round of MIM strikers did have some issues which is why the redesigned it to a completely stainless steel piece. The next part is what really got my attention
"I totally understand if you don't trust the pistol after that failure and I respect your decision. However before you sell or trade it I would ask that you give us another chance. Allow me to send you a link where you can print out a prepaid shipping label and we will have a technician go over your gun with a fine tooth comb and give it a thorough workout on the range. Then we will over night it back to you."
"Well... I do like the gun... Ok. send me the link. I'll give it another shot."
My initial reaction was to say "No, you guys had your chance!" but the guy just sounded soooooo damn sincere. Not like he was reading a script off a computer screen. Like he really did give a crap about the problem and REALLY wanted me to be satisfied and be a S&W customer. So, I'm going to send it off to S&W and let them check it out and put it through it's paces. When I get it back I will go back to carrying it but I will be putting a LOT of rounds through it at the range and if it even so much as THINKS about hiccuping it's getting retired for good. My SP-101 will be waiting patiently to take over as primary CCW. Either way though, big +1 to S&W customer service.