I always talk about how my 629 Smith and Wesson is my favorite gun. I shot it this week and it was accurate and flawless firing, but when I tried to dump shells the cylinder would not open unless I smacked it with my hand. I thought maybe I am just having a stupid attack leaving my hand to block the cylinder in and let it go at that. Today I was cleaning it and the same problem happened. I could not get it to release that darn cylinder. So i called beech grove firearms and told them about it since I purchased it from them. The man I spoke too and dealt with was Gary, and he assured me if I brought it in he would make it right since it was only my third time at the range with it. I took it in to Gary, he took it in the back and voila. He came back out pushing the cylinder out the easiest I have ever seen it manipulated. I asked him what happened and he said the push rod was loose and he had tightened it back down for me. He then showed me how to tighten it in case it happened again and told me if it happened again to bring it back and they would replace the push rod for me free of charge. How is that for a happy ending to a possibly sad story?