POLL: How long a turnaround time does your manuf. have for warranty?

POLL: How long a turnaround time does your manuf. have for warranty?

This is a discussion on POLL: How long a turnaround time does your manuf. have for warranty? within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; I am having issues with a NIB pistol that I bought and the expected turnaround time is 3+ weeks for inspection and repair. Was wondering ...

View Poll Results: Turnaround tine for warranty repairs

Voters
18. You may not vote on this poll
  • 1 week

    1 5.56%
  • 2 weeks

    9 50.00%
  • 3 weeks

    3 16.67%
  • It will get done when it's done.

    5 27.78%
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  1. #1
    VIP Member Array Sticks's Avatar
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    POLL: How long a turnaround time does your manuf. have for warranty?

    I am having issues with a NIB pistol that I bought and the expected turnaround time is 3+ weeks for inspection and repair. Was wondering what time others have experienced.

    Please include the manufacturer if you choose to post a reply.
    Sticks

    Grasseater // Grass~eat~er noun, often attributive \ˈgras-ē-tər\
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  2. #2
    Member Array Walk Soft's Avatar
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    LC9-Ruger < 2 weeks. Replaced front sight.

  3. #3
    Member Array rglyons's Avatar
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    Kel-Tec states 6 weeks. My P-11 had to go back twice. Both times at 6 weeks, I called, and they shipped the next day.
    Mumble...............Mumble..................
    Yeah, My old CCW 9 MM is nicknamed "Barkey"
    New CCW LCP is "Elsie"
    and my 12 Ga S x S Coach gun is "Boomer"
    Wife's weapon is "Miss Pearl" (SP101 .357 w/mother of pearl inserts)
    We're old so we can get away with that.

  4. #4
    Member Array bagged2drag's Avatar
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    Mine was less than 2 weeks, Springfield Loaded 1911, loose front sight. The phone call took less than 3 minutes, with no hold time

  5. #5
    Ex Member Array azchevy's Avatar
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    Taurus 10 weeks. Marlin seven days.

  6. #6
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    Quote Originally Posted by Sticks View Post
    I am having issues with a NIB pistol that I bought and the expected turnaround time is 3+ weeks for inspection and repair. Was wondering what time others have experienced.
    It will always depend on their back log, some people get all hot under the collar without understanding that. "Expected" turn around "maybe" 4 weeks, but by the time "your" gun gets to them, they may have received 50 guns ahead of yours.
    "The pistol, learn it well, carry it always ..." ~ Jeff Cooper

    "Terrorists: They hated you yesterday, they hate you today, and they will hate you tomorrow. End the cycle of hatred, don’t give them a tomorrow."

  7. #7
    Member Array 40strapped's Avatar
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    I sent my M&P compact to S&W because my take down lever wouldn't stay down when I would field strip it. Got it back in 12 days fixed.

  8. #8
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    Springfield Armory took a little under 2 weeks with my 1911. Taurus took right at 2 weeks on a 709. The Springer came back fixed. Taurus returned with the same problem it went in with.
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  9. #9
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    I've had 1 day turnaround and I have waited 8 months for a part. Like customer service in every walk of like, I suspect it is going to vary a great deal by manufacturer and by the nature of the problem.
    If the Union is once severed, the line of separation will grow wider and wider, and the controversies which are now debated and settled in the halls of legislation will then be tried in fields of battle and determined by the sword.
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  10. #10
    VIP Member Array rammerjammer's Avatar
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    Ruger took two weeks for my repairs.
    "Was there no end to the conspiracy of irrational prejudice against Red Ryder and his peacemaker?"

    Revolvers, “more elegant weapons for a more civilized age.”

  11. #11
    Member Array Ceapea's Avatar
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    I've sent two Smith revolvers in for timing issues, both were back to me in less than or right at 10 days.
    My sisters Kel tec took more than the stated 8 weeks. That is terrible!
    The man's nuts....grab 'em!
    A pistol free zone is a crime spree zone!
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  12. #12
    Senior Member Array Skeeter64's Avatar
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    Ruger LC9 at the factory for 8 days for repair. Kel-Tec P3AT spent 2 weeks at the factory. The Kel-Tec has been flawless since it came home, and the Ruger is on the way home.
    .357 mag, When you care enough to send the very best!

  13. #13
    Member Array Wolfrage's Avatar
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    3 Weeks for S&W 22a - bought used, wouldn't fire, they repaired it free. When I got it back, the finish was all jacked up with tool marks, though they upgraded some parts when repaired. Sent it back and they refinished it free and I got it back in a couple weeks.

    Like I said though, it was bought used and wouldn't fire more than 1 round and they completely upgraded/repaired it free -- can't beat that (though I can't help but be annoyed at the toolmarks heh)

  14. #14
    Member Array joepa150's Avatar
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    Springfield Armory. Took a total of 11 days including shipping. They paid for shipping both ways also and did not charge me a dime. My gun works great now. Better than when it was new.

    I don't know if there is any CS this good in the whole industry that I know of.

  15. #15
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    Taurus, 3 weeks.

    Springfield, first 1911, 3 weeks.

    Springfield, second 1911, under 2 weeks.
    Smitty
    NRA Endowment Member

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