Many of you know by my many post concerning my Kimber Solo my back and forth with Kimber, but for those who do not and would have an interest in their CS and their response to my many issues with the gun....below is my letter to them on the 3rd trip in for repair:
This is the third time I have sent this gun in because it will not function. Kimber Solo S1102156
First time….FTF and mag release that could not be released with a full mag without extreme two hand pressure. After keeping the gun for about 6 weeks. Returned with mag released fixed, but failure to feed….both using 124gr and 147gr Remington golden saber and Federal Hyd-shok.
Sent it back…for second time. Return with barrel replaced with no explanation as to why. The stuck mag release was back to where it was before. Had not repaired that. It also rubs the finish off the bottom of the dust cover on inside of gun but was told this was up to specs. Really? I have no other guns that do that. After two trips back to Kimber. At the range would not feed any of the above rounds.
Bottom line…I bought a new high dollar gun that would not work and repaired twice and still will not function. Kimber has had the gun more than I have.
Kimber says that, your goal is total customer satisfaction. I am totally dissatisfied and disgusted with, to me a useless product. I am requesting that you either refund my money paid for the gun or send me a new gun that will function reliability. This is a reasonable request not even considering my frustration and time and money spend on trying to get what I paid for to function. I bought the gun on Gunbroker when they first came out and paid the Manufactures suggest retail at $729. I do not have the original receipt.
Please let me know what you intend to do to remedy this issue. Thanks.
Kimber called today and told me they would be sending me a new Solo. Because it would be a different serial # they could not mail it directly to me, but would need to mail to one of their dealers in my area or to an FFL holder. I had my FFL guy email them his FFL to ship to him.
Now, the dilemma for me is this: and I would like your opinions.
Should I sell it or plan on keeping it? I can sell and not loose money, but I do like the gun if it will be 100%. But, if it's not, I don't want to go through the shipping back and forth again(on their dime, btw). What would you do?