Defect in workmanship SR9c

This is a discussion on Defect in workmanship SR9c within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; I just picked up a brand new Ruger SR9c last night. When I opened the case at the dealer the gun was in a plastic ...

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Thread: Defect in workmanship SR9c

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    New Member Array bucky9mm's Avatar
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    Defect in workmanship SR9c

    I just picked up a brand new Ruger SR9c last night. When I opened the case at the dealer the gun was in a plastic bag. It was also heavily coated in oil. Got it home and cleaned it up both inside and out. That's when I noticed one of the grooves in the slide had this real rough finish to it. I did some machining about 30 years ago and remember seeing this. Caused by either a dull cutting tool, cutting too fast or the piece not secure when cutting. Anyway, I think the gun is beautiful except for this obvious flaw. There's a similar problem on the other side but not as bad. What do you think I should do? Ignore it and just start pumping rounds through it or go back to Ruger and try to get it replaced? Should I demand perfection? It
    is only a carry gun. It's for protection not a show piece. Let me know what you think I should do. Thx.

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    VIP Member Array hogdaddy's Avatar
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    Shoot It, If you can live with the looks & it shoots good, Then your GTG ; )
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    Well I guess it's up to me to say it ,um-hum,"If you demand perfection-then get a Glock"(except gen 4's)

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    VIP Member Array dukalmighty's Avatar
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    If the gun store will swap it out for another gun then I would go that way,once you shoot it, it now becomes a used gun and if theres a problem as far as jams etc. due to the slide not running smoothly then you have a gun you have to send in for repairs
    gottabkiddin and archer51 like this.
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    Quote Originally Posted by dukalmighty View Post
    If the gun store will swap it out for another gun then I would go that way,once you shoot it, it now becomes a used gun and if theres a problem as far as jams etc. due to the slide not running smoothly then you have a gun you have to send in for repairs
    Actually I'm pretty sure once he accepted the pistol from the dealer and walked out of the store it became a used pistol. The time to expect a swap from the dealer is before he does the paperwork on that pistol, not afterwards.
    kmagnuss likes this.

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    VIP Member Array gottabkiddin's Avatar
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    I don't know how I'd feel, without seeing how bad it is... If it was me, like others have said, try to take it back to where you purchased it swap it for another one; let them deal with Ruger on it. If they refuse to swap it for another, well guess what, I'd tell um you'll buy elsewhere from here on out, and you'll let all you gun buddy's know why you don't shop there anymore. If it was my primary carry piece and it functions as it should I think I'd just carry and shoot it as is, but if it's something that you think is going to bother you down the road and you have other carry guns to rely on, then I'd send it in and have Ruger make it right..
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    VIP Member Array 10thmtn's Avatar
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    Call Ruger. They have excellent customer service. You might even get some freebies for your trouble.
    atctimmy likes this.
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    Yup - I would call Ruger. I had a 10/22 (.22 cal rifle) that developed a crack in the stock and Ruger replace the stock NQA on their dime including the freight both ways. Only took about a week IIRC.
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    Senior Member Array GoBigOrange's Avatar
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    Post some pictures for us and give Ruger a call. See what they want you to do with it.

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    VIP Member Array Hiram25's Avatar
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    Quote Originally Posted by 10thmtn View Post
    Call Ruger. They have excellent customer service. You might even get some freebies for your trouble.
    This is the correct response!
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    Senior Member Array crue2009's Avatar
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    any pics to see how bad? i'd shoot it first and see how it runs,probably won't make one bit of differance..maybe give Ruger a call too and tell them your concerns..

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    New Member Array bucky9mm's Avatar
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    Here's a few closeups. gun4.jpggun2.JPG

    I've gone ahead and contacted Ruger as well. The response was they'd get back to me within three days. That's fair I think. I also talked to the dealer. He said I need to through Ruger as well. Yea, should have given this a closer look before 'signing the papers'. Now I'm paying for not doing that. Some things I just never learn.

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    I had a problem with my SP101 AFTER shooting it, took it back to my LGs and he shipped it off to Ruger. Got it back in 10 days! Problem fixed.
    Chicken Little? Who the heck is Chicken Little? And what does she know, anyway?!

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    Distinguished Member Array claude clay's Avatar
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    good that i saw the pics-----id give it a let-go.

    you did not notice it in the store ( bet next perchase gets a closer look....)
    and it does not affect function. matter of fact it is visual in nature only and if
    not pointed out would likely go unseen.
    rather picky-eune at its price range and as tooling marks go.
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  16. #15
    Senior Member Array crue2009's Avatar
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    yup,from those pictures it definitely looks very rough almost unfinished,let Ruger have a look at those pics.i don't think it will effect the shootability of the gun but it's bran new and should not look like that..

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