I bought a LC9 6 months ago. I had 500 or so rounds through it when it began to have light primer strikes and then went to not firing any thing. I sent it back to Ruger and I got it back with a note. They replaced the firing pin and spring and said they had fired it 29 times with no problems. I got it back on Friday and went to the range yesterday. I put 100 rounds of all different ammo through it with no problems. Very happy to have it back. When I got back from the range UPS had left a box on my porch. Inside was a very nice Ruger hat and a note saying thanks for my business and hope I would continue to be a Ruger customer. Apparently Ruger customer service hasn't heard that in 2012 companies are supposed to not give a care about the customer. I will continue to be one for a long time. I wonder if I made up a problem with my G17 if Glock would send a new range bag or some other goodies. Just wish I felt comfortable wearing gun hats or shirts. I don't even display my NRA sticker except on the outside of my toolbox on the reloading bench.