Just talked to S&W warranty dept about my J-frame

This is a discussion on Just talked to S&W warranty dept about my J-frame within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; Original thread detailing the issue is located here http://www.defensivecarry.com/forum/...y-j-frame.html The rep I spoke to stated that they replaced the frame. That strikes me as kind ...

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Thread: Just talked to S&W warranty dept about my J-frame

  1. #1
    VIP Member Array Rollo's Avatar
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    Just talked to S&W warranty dept about my J-frame

    Original thread detailing the issue is located here
    I think I broke my J frame :(

    The rep I spoke to stated that they replaced the frame. That strikes me as kind of odd as a piece fell out of the trigger system and the hammer was binding. Any wheel gun guys want to weigh in?
    -It is a seriously scary thought that there are subsets of American society that think being intellectual is a BAD thing...

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    VIP Member Array BugDude's Avatar
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    Sounds like you have a new gun coming. Put it through the Rollo test and let us know how long it takes you to break the new one.
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  4. #3
    VIP Member Array BugDude's Avatar
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    S & W has just re-written their warranty. It is a limited lifetime warranty, the only limit is if you are Rollo, the warranty is void after 10 minutes.
    Know Guns, Know Safety, Know Peace.
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    If they got it fixed right who cares what they did.
    I had a used Harley that leaked oil. Turns out the engine case was warped and needed replace. It was bad from day one. It got fixed for free by Harley but that was 3 years and 12000 miles later. Maybe your frame was out of spec from day one and for some reason got shipped out. You would like to think the inspection process would have caught it. Did the serial numbers change?
    Hope it is good now.

  6. #5
    VIP Member Array Gene83's Avatar
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    Quote Originally Posted by Rollo View Post
    Original thread detailing the issue is located here
    I think I broke my J frame :(

    The rep I spoke to stated that they replaced the frame. That strikes me as kind of odd as a piece fell out of the trigger system and the hammer was binding. Any wheel gun guys want to weigh in?
    I doubt that Smith & Wesson would replace a frame that didn't need to be replaced. Let us know how the gun performs when you get it back.
    "The superior man, when resting in safety, does not forget that danger may come." ~ Confucius

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    VIP Member Array Rollo's Avatar
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    Quote Originally Posted by BugDude View Post
    S & W has just re-written their warranty. It is a limited lifetime warranty, the only limit is if you are Rollo, the warranty is void after 10 minutes.
    Or if Rollo has shot it. Or touched it. Or looked at it..
    BugDude and archer51 like this.
    -It is a seriously scary thought that there are subsets of American society that think being intellectual is a BAD thing...

  8. #7
    VIP Member Array Rollo's Avatar
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    Quote Originally Posted by MrBuckwheat View Post
    If they got it fixed right who cares what they did.
    I had a used Harley that leaked oil. Turns out the engine case was warped and needed replace. It was bad from day one. It got fixed for free by Harley but that was 3 years and 12000 miles later. Maybe your frame was out of spec from day one and for some reason got shipped out. You would like to think the inspection process would have caught it. Did the serial numbers change?
    Hope it is good now.
    Yes, serial numbers did change. My worry isn't so much the frame change. My issue is that a piece fell out trigger assembly and there was no mention of them fixing THAT part. So if they just changed out the frame then...
    -It is a seriously scary thought that there are subsets of American society that think being intellectual is a BAD thing...

  9. #8
    VIP Member Array Rollo's Avatar
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    Quote Originally Posted by BugDude View Post
    Sounds like you have a new gun coming. Put it through the Rollo test and let us know how long it takes you to break the new one.
    I have considered that. Maybe "frame change" they mean whole new gun.
    -It is a seriously scary thought that there are subsets of American society that think being intellectual is a BAD thing...

  10. #9
    VIP Member Array BugDude's Avatar
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    I'd ask them. New frame means new serial number. Much easier and less cost to just replace rather than swap out internals.
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    I bet it is a brand new gun! I hope it was not somebody elses problem that they fixed and shipped to you. Then yours will get a quick fix onto somebody else.

  12. #11
    VIP Member Array 40Bob's Avatar
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    The hammer pin is part of the frame, if that was broken, the easiest fix for S&W is to replace the frame. Had some clown at another forum complaining about them breaking on all his revolvers. Seems he was prying the hammer out so he could clean it.
    Last edited by 40Bob; July 24th, 2012 at 03:07 PM. Reason: don't know how to spell
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  13. #12
    Member Array bonjorno2's Avatar
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    this^^^^ don't breaK the wheel gun down more than you know about it! Had a buddy who is local do something similar and he was lucky that the store he bought it from had a smith there with the knowledge on how to fix it! Best of luck to you and hope your new airweight treats you right!

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    VIP Member Array 10thmtn's Avatar
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    I asked my local swammi about you today, Rollo. He gazed into his crystal ball, and after a few minutes, he gave me a confused look. He said, "I see an 'El See Are' in your friend's future. Have any idea what that means?"

    Yes. Yes I do.
    Last edited by 10thmtn; July 24th, 2012 at 06:00 PM.
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    "My issue is that a piece fell out trigger assembly and there was no mention of them fixing THAT part. So if they just changed out the frame then... "

    Smith & Wesson simplified the manner in which they install the hammer and trigger studs from the olden days. Now if one breaks it likely does mean a frame exchange. In bygone times these parts were replaceable. Rollo, it sounds like you suffered a broken trigger stud with the trigger lever subsequently becoming detached and falling out, perhaps during the disassembly. Just trying to visualize it here.

    In your case, comfort may be derived from the fact that the frame is replaced. It means that parts won't be falling out.


    "...some clown at another forum complaining about them breaking on all his revolvers. Seems he was prying the hammer out so he could clean it."

    That'd do it, breaking studs through prying out hammers or triggers. Probably even more so with alloy-framed revolvers than steel-framed revolvers though I don't know that for certain. It's for certain that there will be no prying on steel-framed revolvers here to find out.

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    VIP Member Array nedrgr21's Avatar
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    Rollo, maybe you could start a sideline business as a gun tester.

    "I had a used Harley that leaked oil." - I thought that was a feature.

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