Walther/S&W Customer Service For PPS 9
So I have a bit over 4,000 rounds out of my Walther PPS. Last Saturday at the range I began to experience failures due to the slide not freely going into battery. It didn't take a genius to guess the problem. I pretty well knew it was time for a new recoil spring. I called S&W Customer Service, told them that I had over 4000 rounds out of the gun and needed a new recoil spring. The guy on the other end, Mark, said no problem, and asked for my address. I said what do I owe you? His answer, "Naw, don't worry about it. It's on us." It came in today, both the spring and the guide rod assembly. Just got back from the range and of course the weapon fired flawlessly.
As this is a normal wear part, I completely expected to pay for it, around $40.00. But no, they wouldn't hear of such a thing. I am really impressed. I have dealt with CS for many other manufacturers and have not always had such a great experience (a four letter name comes to mind with pictures of horses). Thank you S&W-Walther. You have a very loyal customer.