I admit this was part my fault but not totally. I was shooting my bersa thunder 380 and less than a box of ammo one of the grip screws loosened up and fell out. I should have been paying more attention but oh well. So I e-mailed bersa and told them what happened and they asked for the serial # of my gun and they sent me a new screw no questions asked. That says something for customer service. Thanks Bersa. I will be a customer in the future.