This is a discussion on Ruger Rocks!! within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; I purchased a used SP101 in a .357 with the 3"bbl. Great little revolver. However, I noticed while cleaning it after a shooting session that ...
December 4th, 2006 06:27 PM
I purchased a used SP101 in a .357 with the 3"bbl. Great little revolver. However, I noticed while cleaning it after a shooting session that the slot for the forward crane latch was "buggered". It appeared to be a manufacturing defect. It kept the front of the cylinder from locking up tight. I returned it to Ruger with a brief explanation just before Thanksgiving. Today I received a letter that they are replacing the revo with a new one. No charge. No postage due. Best $280 I have spent.
Does this type of service appear to be industry standard, or does Ruger shine above the rest?
December 4th, 2006 06:32 PM
VIP Member (Retired Staff)
I have had good service too.
I needed some (forget correct term right now) different scope rings for my Ruger #1 when new - it wouldn't zero with the Leupold scope. Spoke to someone at their AZ place was it - anyways - sent std rings back after getting replacements quickly.
Other thing was for my old P95 - had lost the front circlip spring retainer - asked for a spare, and they sent (this was from their place in NE) - three or four clips and ... a complete recoil assembly to boot!
I was well impressed.
Chris - P95
NRA Certified Instructor & NRA Life Member.
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December 4th, 2006 06:35 PM
Ruger has always been top notch in customer service imo.
December 4th, 2006 06:35 PM
Ruger does have some good customer service
December 4th, 2006 06:58 PM
Glad that you ended up with a great wheel gun.
Enjoy it....it's a great revolver.
Liberty Over Tyranny Μολὼν λαβέ
December 4th, 2006 08:16 PM
Well, We'll See...
I just picked up my BushMaster AR-15, and was considering an upper in .22LR, but instead, also picked up a Ruger 10-22 rifle (stainless) with a 3-10 scope...cheap way to 'plink', or a second SHTF scoped gun for the wife...
I have not had a chance to fire either, yet...
Hopefully, I won't need to test the Ruger Service Dept.
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Certified Glock Armorer
NRA Life Member
December 5th, 2006 04:53 AM
I have sent back at least a 6 RUGERS for repair over the last 25 years. While Rugers are good they are a value line.
December 5th, 2006 12:48 PM
That is awesome rotohead. I used to have a SP101 and sold it like a stupid head. I really miss that gun!! Someday I hope to get another one.
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December 5th, 2006 07:00 PM
I love my MKIII. Shoots great and thier service is great as well.
I had put on the scope base and shot gone to the range w/o applying any locktight. Ended up loosing one of he screws. I called up service expecting to get stuck buying a whole new scope base kit. The guy just sent me a couple screws instead of making me buy the whole thing.
There are over 550 million firearms in worldwide circulation. That's one firearm for every twelve people on the planet. The only question is: How do we arm the other 11? (Yuri Orlov [Nicolas Cage] Lord of War)
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