I have a CPX2 that I bought brand new. I have about 300 rounds through mine without a single FTF or FTE. It is my only carry weapon because as you can see from my signature line, my other is too big. I use a Smart Carry AIWB or I OC with a little cheapie holster that I can't remember the name of right now.
If I had to buy another gun right now and did not want to spend over $300, the CPX2 would be my one and only choice. I have not had to use their CS but I have heard many stories like yours that they are a pleasure to deal with.
BTW, were you a 95B?