This is a discussion on S&W - Great Service! within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; Hey Ya'll I just wanted to write to tell you about my experience with S&W customer service this morning. I recently purchased a used sw99c ...
I just wanted to write to tell you about my experience with S&W customer service this morning. I recently purchased a used sw99c that came with three mags. Two of them had the curved pinky extension, one did not.
I called today to order the curved floor plate for the mag (it's listed as a $4 part in the parts catalog). I was pleasantly surprised when the customer rep asked for my address and then told me they'd be shipping one out for free.
That is awesome! I really was ready/expecting to pay 4 bucks plus a few for shipping for the part. I thought it was pretty cool of them to do that, especially since they really didn't have any reason to do so.