UPDATE: S&W customer service

UPDATE: S&W customer service

This is a discussion on UPDATE: S&W customer service within the Defensive Carry Guns forums, part of the Defensive Carry Discussions category; Well I talked to S&W customer service and spoke with Larry and it turns out my 340M&P did in fact have a cracked frame. So ...

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Thread: UPDATE: S&W customer service

  1. #1
    Senior Member Array 1911luver's Avatar
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    UPDATE: S&W customer service

    Well I talked to S&W customer service and spoke with Larry and it turns out my 340M&P did in fact have a cracked frame. So S&W is sending me a new 340M&P it should be here this week sometime. I had to have my local gun shop fax a copy of his FFL as its going to him because its a new gun with a different serial number then the one I send in. I have to say S&W customer service is top notch they got my gun on June 12th and its already been taken care of.
    Snub nose revolvers,the original concealed carry guns.


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    VIP Member Array old grunt's Avatar
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    GOOD DEAL. They treated me well with a pesky new Model 22A pistol. Good Luck with the new revolver.
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    I've only required their services once, but they did an excellent job on that occasion. I hope your new revolver serves you well.
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    Thats awesome...glad to here they took care of you since I just bought one.

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    Senior Member Array jhh3rd's Avatar
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    I sent them a newly purchased revolver with a minor flaw and they paid to receive it, repair it and sent it back to me ASAP. Excellent service from a top-notch company.

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    Nice knowing there are still companies doing things right!

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    Quote Originally Posted by jhh3rd View Post
    I sent them a newly purchased revolver with a minor flaw and they paid to receive it, repair it and sent it back to me ASAP. Excellent service from a top-notch company.
    It was a 'one time' event, but they did the same thing with me...I appreciate good service.

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    Glad to hear you had a good experience... and are getting a new 340M&P.
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    I had a great experience with my 442 frame replacement as well. Top notch!
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  10. #10
    Senior Member Array jca1's Avatar
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    It's funny, If someone sent a gun to Taurus on June 12th and got word that it would be replaced on July 6th(almost a month) but no new gun yet....and had to call them to get that info.....they would be raising hell over Taurus' horrible customer service....yet we praise S&W's customer service? Aren't people funny? Now I agree it's great service, I'm just saying.

  11. #11
    Senior Member Array 1911luver's Avatar
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    S+W got the gun on the 12th of June I sent it the day before,a little over three weeks is not a bad turn around time door to door.

    I have say I was upset that a gun as expensive as the 340 would have any issues. However I have to say that I'm pleased with how S+W handeled this,their warrenty is great. I'll definatly buy more S+W products what do you guys think of A 3" 686 next?
    Snub nose revolvers,the original concealed carry guns.

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    Member Array kingdaddyoh's Avatar
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    Quote Originally Posted by 1911luver View Post
    S+W got the gun on the 12th of June I sent it the day before,a little over three weeks is not a bad turn around time door to door.

    I have say I was upset that a gun as expensive as the 340 would have any issues. However I have to say that I'm pleased with how S+W handeled this,their warrenty is great. I'll definatly buy more S+W products what do you guys think of A 3" 686 next?
    Oh yeah, a nice choice. I'm suddenly back to revolver mode and am going after a 60 Pro (already ordered a Milt Sparks for it). And a 65. And maybe the 686. It'll make for a lively estate auction, after the wife finds them!!

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    Senior Member Array Super Trucker's Avatar
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    Quote Originally Posted by jca1 View Post
    It's funny, If someone sent a gun to Taurus on June 12th and got word that it would be replaced on July 6th(almost a month) but no new gun yet....and had to call them to get that info.....they would be raising hell over Taurus' horrible customer service....yet we praise S&W's customer service? Aren't people funny? Now I agree it's great service, I'm just saying.

    The difference with Taurus and S&W is that with S&W the start and end dates will be 2009.

  14. #14
    VIP Member Array 10thmtn's Avatar
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    Wait a minute - I thought revolvers NEVER malfunctioned or broke?!
    The more good folks carry guns, the fewer shots the crazies can get off.
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