Requesting Help From All Forum Members
Ok guys here is the latest news on my gun. As you know it was back in August when I had my Rock River 1911 blow up.
After dancing with MagTech for several months, back in December they decided that it was costing them more money to deal with lil ole me than it would cost them to pay and fix the gun. So....without admitting liability they decided to pay. Fine by me as long as it gets paid for.
Then I get ahold of Chuck Larsen at Rock River Arms and am told it could be ready by the SHOT Show in February. When I talked to Chuck at the SHOT Show he said that the barrel hadn't come in from BarSto yet. Sooo... I headed over to talk to Irv Stone of BarSto Barrels. He tells me that he is sure the barrel had been sent but he would check on it upon his return to work.
Now, I have been unable to get Chuck on the phone ever since the SHOT Show and have been told to just leave him a message and he would call me back to say when my gun would be ready. I've left at least a dozen messages. "Just tell me what's going on with my gun".
The day before yesterday I get in touch with Chuck's secretary, Ulanda, I ask her to at least find out from Chuck what the story is. She agrees.
Now folks it has been over 8 months since Rock River got my gun for repair. I was told by Ulanda yesterday that Chuck had been to busy to get to my gun and that he really hadn't done anything towards its repair. If I wished they would send it back to me so that I could send it to another gunsmith for repair and a new top-end.
I personally find this kind of customer service appalling. Chuck gave the excuse that he didn't start repairing it because of all the dispute over who was going to pay for it with MagTech. That was all settled back in December.
Needless to say I'm mad as hell.
Now is the time that I would like to utilize the power we all have, some of the offers that were made months ago by you.
I'd like to request that everyone send a letter to Chuck Larsen of Rock River Arms and 'splain it to him. Tell him that the treatment Bob Ford has recieved from them is unacceptable and as such you will boycott his firearms and company and that you are going to tell all your shooting friends to do the same until this is resolved.
Let's see if the comsumers still have the power to influence things at the corporate level. I mean all that I want is to have my BOB FORD 1 custom gun back rebuilt like new. I don't think that is too much to ask.
As a favor to me please send your letters to:
c/o Rock River Arms
1042 Cleveland Road
Colona, Illinois 61241
Thanks to one and all who will take 10 minutes and a little postage to try and make a difference.