I think I just bought my last taurus gun. The thing that sucks about it is that I LOVE the gun. But I refuse to do business with a company that I can't count on their customer service. Maybe I'm over reacting but...
When I got m PT145 one of my mags was defective. Fine. Whatever. I was annoyed but only slightly so. I had one that worked and it's going to be awhile before my mag pouch for the other gets here. So I ring up Taurus customer service. Figured I would be on hold for a while but someone answered.
Taurus Customer Service, How may I help you?
Yes, I purchased a PT145 pro a week ago and one of the mags is defective
Oh, no problem. Go ahead and send the mag in and we will send you a new one.
Great, I'll do that as soon as you send me a pre-paid shipping label.
We don't do send shipping labels for warranty repairs, you will need to ship it your self
Excuse me? This gun is less then a week old. I could see if it was a year old or even 6 months but it's a week old? I paid for a gun and 2 working mags, I got a gun and one working mag. I shouldn't have to pay to fix a out of the box defect.
I'm sorry sir, we don't send out shipping labels.
Id like to speak to the customer service manager please.
This is where it got interesting. I was on hold for about 15 mins. I kind of expected this as I've worked in a call center before and the CS manager is generally a busy guy. BUT then I get disconnected. I call back.
I was on hold for the CS manager and got disconnected.
Sorry about that, he's at lunch.
How long has he been at lunch?
About half a hour
I'm assuming you can probably see why I am a bit annoyed. The thing is it's the principal. It would probably cost me about 3 bucks to ship the mag back to Taurus but I don't think I should HAVE to. The mag was defective out of the box. I think that if you ship a defective product that YOU should incur all the costs associated with replacing the defective product. I could see if Ihad purchased the pistol 6 months ago but were talking about 1 week here! Am I over reacting?