Mark Garrity... - Page 2

Mark Garrity...

This is a discussion on Mark Garrity... within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; Cattledawg: I have not tried to reach him lately (as I didn't need to), and the contact information I have for him is the same ...

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Thread: Mark Garrity...

  1. #16
    Member Array FiringDragon's Avatar
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    Cattledawg: I have not tried to reach him lately (as I didn't need to), and the contact information I have for him is the same as provided by ccw9mm above... And, yes he is a member here and as far as I know he used to (at least) read postings.
    ------------------------------>
    Shoot Straight


  2. #17
    Member Array FiringDragon's Avatar
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    Cattledawg: I was able to get a hold of Mark. You should hear from him soon.
    ------------------------------>
    Shoot Straight

  3. #18
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    edit.
    Last edited by Drew78; October 14th, 2010 at 11:21 AM. Reason: taking a higher road...

  4. #19
    Member Array Mark Garrity's Avatar
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    Cattledawg & ccw9mm - PMs sent.
    Drew78 - If your's is the order I am thinking of I sent a few e-mails for payment arrangements and got no response so moved on. I apologize things did not work out. I know I am not the only game in town - so much so that I often refer customer inquiries to other custom makers if I feel those makers can provide an equally suitable product in a more timely fashion.
    "He who makes things with his hands is a laborer, he who makes things with his hands and his head is a craftsman, he who makes things with his hands, his head, and his heart is an artist."
    www.garritysgunleather.com

  5. #20
    Member Array Drew78's Avatar
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    Quote Originally Posted by Mark Garrity View Post
    Cattledawg & ccw9mm - PMs sent.
    Drew78 - If your's is the order I am thinking of I sent a few e-mails for payment arrangements and got no response so moved on. I apologize things did not work out. I know I am not the only game in town - so much so that I often refer customer inquiries to other custom makers if I feel those makers can provide an equally suitable product in a more timely fashion.
    Check your PM if you have a moment.
    Thanks-
    Drew

  6. #21
    New Member Array CATTLEDAWG's Avatar
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    FiringDragon...thank you so much for the help...it's greatly appreciated...

    Mark...I just sent you an e-mail with my information...you asked me to aslo PM you to make sure you get it...I tried but your PM is full...anyways...you've got an e-mail waitin' from me titled "custom holster"...thank you again...

  7. #22
    New Member Array Steven58's Avatar
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    Unhappy My Mark Garrity Story

    Hello fellow members,

    Here is my history with Mark Garrity. I will try to be as factual as possible and not inject any of my personal feelings. All quoted information was copied and pasted directly from the emails they refer to.

    I ordered a custom holster, belt and mag. pouch from Mr. Garrity on March 9, 2009, and paid a $ 115.00 deposit.

    I was quoted an approximate turn around time of 6 months.

    at about the 7 month point I began attempting to contact Mr. Garrity by repeated emails, voicemail messages and letters. This was to no avail.

    On January 23, 2010 I heard from Mr. Garrity. He recounted what seemed at the time to be reasonable excuses as to why:
    A) My order was not ready
    B) He had not answered any of my communications in 4 months.

    I accepted his reasons and was understanding of the fact that he is a full time LEO and and an artist. Both conditions that make keeping deadlines difficult.

    In his last email (date stamped Jan 01/23/10 3:14 PM) Mr Garrity stated "I am just about through with your order".

    In this last email he ended by stating "were on track now and things are coming along. Give me a shout if you don't hear from me in a couple weeks for payment arrangements.
    Thanks,
    Mark"

    Needless to say, I waited 2 weeks and, having heard nothing from Mr. Garrity, began sending him emails, phone messages (while it was possible) and the occasional letter. To date I have had no response of any kind. Moreover, it has been impossible to leave voicemail messages as his phone is constantly "busy" (even though I have made over 100 attempts at various times of the day even at 1:00 AM. In fact, I just tried now, its "busy".

    What I find most disconcerting is not that my order is late. I ordered what I consider a piece of "art" and I understand that artists can't be rushed. No, what I find most hurtful is the complete lack of communication.

    I am now at a point where I am considering legal action, something that even as an attorney I am loathe to do as I hold LEOs in high regard and have been very impressed with the examples of Mr. Garrity's work I have seen.

    All I really want is the holster set I contracted and paid for.

    What say you?

  8. #23
    New Member Array Steven58's Avatar
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    It saddens me to hear that Biker.

    Currently, I would prefer to just have my holster set. If not then a refund of my deposit and have done with it.

    However, I'm very close to my "tipping point" right now. when I get there, when I am sure beyond a reasonable doubt that a person I have been trying to do business with and have treated fairly has determined to swindle me, then I will bring as much legal pressure and social internet pressure to bear as I can muster.

  9. #24
    Member Array Mark Garrity's Avatar
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    Stephen,
    PM sent. Your's was a custom order with some special materials and not the usual fare, and i admittedly should have quoted you a longer wait time. I apologize.
    "He who makes things with his hands is a laborer, he who makes things with his hands and his head is a craftsman, he who makes things with his hands, his head, and his heart is an artist."
    www.garritysgunleather.com

  10. #25
    Member Array Mark Garrity's Avatar
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    BikerRN,
    This has been going on for years and I have kept quiet. Can you please tell the whole story. You changed the type of gun the holster was for at least twice, three times if I recall correctly; each time leaving me with a partially completed holster, so yes i got frustrated. I never complained (until now), I never charged a stocking fee or change-of-order fee as many makers will do. I did complete your holster, and when I contacted you saying it was finished you stated you no longer wanted it and refused payment and delivery (I guess to teach me a lesson). Well, I advertised it for sale on another forum and it sold within 2 days of my contacting you to tell you it was finished, so no lesson learned.
    "He who makes things with his hands is a laborer, he who makes things with his hands and his head is a craftsman, he who makes things with his hands, his head, and his heart is an artist."
    www.garritysgunleather.com

  11. #26
    Member Array FiringDragon's Avatar
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    Mark,

    Good for you for finally telling the other side of the story which I know you had preferred not to have to tell -- You mentioned it to me about a year ago. Every story has to sides...
    ------------------------------>
    Shoot Straight

  12. #27
    Ex Member Array BikerRN's Avatar
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    Quote Originally Posted by Mark Garrity View Post
    BikerRN,
    This has been going on for years and I have kept quiet. Can you please tell the whole story. You changed the type of gun the holster was for at least twice, three times if I recall correctly; each time leaving me with a partially completed holster, so yes i got frustrated. I never complained (until now), I never charged a stocking fee or change-of-order fee as many makers will do. I did complete your holster, and when I contacted you saying it was finished you stated you no longer wanted it and refused payment and delivery (I guess to teach me a lesson). Well, I advertised it for sale on another forum and it sold within 2 days of my contacting you to tell you it was finished, so no lesson learned.
    Mr. Garrity,

    While I changed the gun, unless you work awfully slow, you wouldn't have even started on my holster by the time I had changed the gun.

    You simply failed to live up to your end of the bargain, the agreed upon completion time. When I called and left messages, they were unanswerd. When I Emailed you, no reply. I highly doubt that you had even started making my holster, and are grasping at straws to try and lessen your guilt, or appearance of poor business practices. If I recall correctly I even asked if you had started on my holster before I had changed the gun, or asked if it was too late to change the gun model.

    It wasn't until I started hammering at you in a forum thread that I got any reply from you. Since you didn't reply to me until I started besmirching your name in a forum, I can only assume that you care what the court of public opinion says about you, and that you have people out there that will let you know when someone post something bad about you. Since that appears to be the case, I will tell my version of the events in a public forum, since that seems to matter to you.

    I have never denied that you make beautiful products, but your business acumen leaves a lot to be desired.

    EDIT TO ADD:

    If I recall you quoted me three or four months. At the nine month mark is when I cancelled my order. If you're going to tell a story, tell the whole story. The only reason I didn't tell about changing the order is because when I asked you, you hadn't started on my order yet. So it wouldn't be pertinent to the discussion at hand.

    Quit trying to play the injured party here. You were the one that "flaked out" and even went so far as to almost have a nervous breakdown in an Email to me. I guess you really are an "artist".

    Biker

  13. #28
    VIP Member Array ccw9mm's Avatar
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    Quote Originally Posted by Mark Garrity View Post
    Cattledawg & ccw9mm - PMs sent.
    Got it. In my replying PM you should now have the full information about the order and my contact information. I am glad we have been able to work through the questions find a resolution. Am looking forward to seeing the finished result in a few weeks when it is complete. Thanks.

    Out (here). I'll continue with Mark directly on the remainder of the order details.
    Your best weapon is your brain. Don't leave home without it.
    Thoughts: Justifiable self defense (A.O.J.).
    Explain: How does disarming victims reduce the number of victims?
    Reason over Force: The Gun is Civilization (Marko Kloos).
    NRA, SAF, GOA, OFF, ACLDN.

  14. #29
    New Member Array Steven58's Avatar
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    Quote Originally Posted by Mark Garrity View Post
    Stephen,
    PM sent. Your's was a custom order with some special materials and not the usual fare, and i admittedly should have quoted you a longer wait time. I apologize.
    Mark and I have discussed this in PM. I think we can work this out to our mutual benefit.

    In these tough times I believe I should try and support members of our community with a little more patience (ok, a lot more!) than I would in the past. This is not meant as a knock against any of the other posters in this thread, just what I plan do do.

    I will let you all know how it turns out.

  15. #30
    Member Array Napa Nick's Avatar
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    Reading this thread seem like dajavu all over again. I have a friend that is in the same business as Mr. Garrity and hearing things from the makers side was an enlightening experience. There seems to be so many stumbling blocks faced by holster makers that we (the public) never consider in our frustration to get our gear.

    Every piece of leather is different, its thickness, grain, imperfections ect., all play a role in what holster comes out of what hide. Just because your are next on the list, does not mean there is a piece of leather that will suit your project. Most of these guy's are one man shops with families emergency's and all the standard distractions. They are still business people and should conduct themselves accordingly, but you are not dealing with Galco who has a CS department and paid management to send you free stuff when you feel wronged.

    I asked my buddy about taking deposits, as it seems one of the big irritants to customers is that fact that "the guy has had my money for XX months!" But if the maker does not take a deposit, they get XX months down the road, make a holster and find out the customer has gone elsewhere or has no funds. These artisans are the production shop, shipping and receiving and accounting, not to mention the hours they spend on the phone and on-line doing sales and talking guns with chowder heads like me. Factor in all of this, then ask for something "different" than a stock rig and you have all the makings of a disaster. Oh ya, and they have to eek out time to design new gear and make patterns for all the new guns that come down the line. I personally don't know how they stay sober enough to get anything done.

    All of us on boards like this feel a sort of family or community connection to each other, but the real behind the scenes reality is that there are some folks who make a living here so the same "buyer / seller" capitalistic rules still apply. Makers need to quote reasonable times, but most often, they are over confident in their abilities to produce and like most business folks, never want to turn away a customer.

    The real fly in the ointment for most of us (the public) however is communication. If it going to take 12 months to get my gear, tell me 14 and deliver it at 13. If it is going to be late, communicate that to me so I don't feel the need to fill your in box with "when will it be done" e-mails.
    Every business has a limit as to how much product they can produce in a day or a month, if you have a 2 year back log, you need to raise your prices. People seem to be willing to wait for good product, Matt Del Fatti has a wait list that is over 2 years the last time I looked and I don't recall ever reading a negative thing about his business anywhere.

    So the point in my ramblings are this: We the buyers need to be realistic about what it takes for a one man shop to produce a top quality product, and makers need to be honest when they take deposits and give approximate delivery times.

    The internet has the power to make money for business, but it also has the power to ruin them without the burden of facts. While I can feel the frustration of those who have posted here looking for any signs of completion, I would caution those of us reading threads like this with our popcorn about rendering a final decision about a business here because of the frustrations of a few unhappy people. Not the they don't have good reason to be upset, but there is always more to the story, trust me.

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