Well it happend, the kydex on my CBST developed a crack along the trigger guard. Noticed the crack October 29th, carried the 30th and 31st. On Monday, November 1st I decided I'd mail it in for repairs. I had 2 school functions to attend that week along with voting so I figured it was as good a time as any to be without it. Mailed the holster on Monday the 1st and sent an E-mail to Crossbreed to confirm address and explain the problem. Got a e-mail response within an hour, awesome. Long story short my holster left the Crossbreed facility on the 4th and I received it on the 6th. I opened the package to find my broke-in horsehide with new kydex and what's this, new clips and hardware! I had the steel clips with the Cross hole in them, there was nothing wrong with them but I received the newer style steel clips with the embossed Cross along with new screws and nuts, in the same locations as I had them. Just slide it over belt and into waistband, install GLOCK 19 and I'm complete again. All this cost me was postage to Crossbreed.
A great big THANKS to Mark, Trent and the Crossbreed Holster team for exceptional customer service.