Outstanding customer service

This is a discussion on Outstanding customer service within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; I have a holsters made by Tommy Theis Theisholsters.com | Home | Custom IWB Holsters and I really like them. I use the one for ...

Results 1 to 13 of 13
Like Tree4Likes
  • 2 Post By TN_Mike
  • 1 Post By BadgerJ
  • 1 Post By SHTFGearLLC

Thread: Outstanding customer service

  1. #1
    VIP Member Array TN_Mike's Avatar
    Join Date
    May 2006
    Location
    Shelby County TN
    Posts
    11,067

    Outstanding customer service

    I have a holsters made by Tommy Theis Theisholsters.com | Home | Custom IWB Holsters and I really like them. I use the one for my CW9 every day.

    I recently bought a new belt at Tractor Supply after reading about it in this thread New "Gun Belt" for $20. As a result of the new belt being a good bit thicker than my old belt, the kydex clips on my holster no longer fit around the belt. I emailed Tommy this morning about this asking if he had clips that would accommodate a thicker belt and the email I got back simply said he had heard this from a couple of other customers and he now has clips that are made specifically for this. He further asked for my address and said he would send me some free of charge.

    You just can't beat that.
    Justified and Katana like this.
    ,=====o00o _
    //___l__,\____\,__
    l_--- \___l---[]lllllll[]
    (o)_)-o- (o)_)--o-)_)

  2. Remove Ads

  3. #2
    Member Array ConcealedG30's Avatar
    Join Date
    Jun 2011
    Location
    KS
    Posts
    362
    Good to hear. You can't beat that kind of service. Its not even broke yet they fix it anyway.

    American Made Product With No Bull Warranty...
    Anticipation of Death is Worse Than Death Itself.
    Psalm 46:10 "Be still, and know that I am God;

  4. #3
    Member Array ConcealedG30's Avatar
    Join Date
    Jun 2011
    Location
    KS
    Posts
    362
    TN_Mike do you use any Remora holsters?
    Anticipation of Death is Worse Than Death Itself.
    Psalm 46:10 "Be still, and know that I am God;

  5. #4
    Distinguished Member Array DefConGun's Avatar
    Join Date
    Jun 2010
    Location
    Kentucky
    Posts
    1,645
    Coming from a customer service background, I always like to hear about good customer service.

    Glad things worked out for you.

  6. #5
    VIP Member Array TN_Mike's Avatar
    Join Date
    May 2006
    Location
    Shelby County TN
    Posts
    11,067
    Quote Originally Posted by ConcealedG30 View Post
    TN_Mike do you use any Remora holsters?
    I have not tried one yet but it is on my list of holsters to try out.
    ,=====o00o _
    //___l__,\____\,__
    l_--- \___l---[]lllllll[]
    (o)_)-o- (o)_)--o-)_)

  7. #6
    Senior Member Array BadgerJ's Avatar
    Join Date
    Apr 2011
    Location
    Mid-Atlantic
    Posts
    1,162
    I just got one of Tommy's holsters and it does fit my Tractor Supply belt and he was able to make an IWB holster for our Ruger LC9 with a CT laserguard trigger laser (LG-412). Excellent email support and quick turnaround and shipping - 2-3 days, I think. Recommended.
    TN_Mike likes this.

  8. #7
    Sponsor
    Array SHTFGearLLC's Avatar
    Join Date
    Aug 2011
    Location
    Utah
    Posts
    890
    Customer service like that is what separates small holster makes from the big guys like Galco. Good Job Tommy!
    TN_Mike likes this.
    The Most Advanced Hybrid Holsters- Custom Formed for over 200 guns! 30 Day Money Back Guarantee, Lifetime Warranty
    www.shtfgear.com

    www.facebook.com/shtf.gear

    Glock 42 Holsters now shipping! www.shtfgear.com/ACE-1-GLOCK-42
    XDs 4.0 Holsters now shipping! www.shtfgear.com/ACE-1-SPR-XDS-4

  9. #8
    Member Array Flasher's Avatar
    Join Date
    Jul 2011
    Location
    Pocono Mtns, PA
    Posts
    174
    Tommy Definitely knows customer service. He's now my go-to guy for holsters.
    "How much self-defense is too much?"

    A prudent one foresees the evil and hides himself, but the simple pass on and are punished. - Proverbs 22:3

  10. #9
    Member Array Justified's Avatar
    Join Date
    Jun 2011
    Location
    Ohio
    Posts
    423
    Glad you posted this because I try to revolve my purchasing around recommendations and this is a good recomendation.
    We sleep safely in our beds because rough men stand ready in the night to visit violence on those who would harm us.
    - George Orwell Military

  11. #10
    VIP Member Array TN_Mike's Avatar
    Join Date
    May 2006
    Location
    Shelby County TN
    Posts
    11,067
    Got my new clips on Monday. Not only that but Tommy threw in an extra pair of clips because he knew I had another of his holsters for my G23. How's that for great customer service?

    Put them on the holsters and I can tell you they work great! Tommy is the best.
    ,=====o00o _
    //___l__,\____\,__
    l_--- \___l---[]lllllll[]
    (o)_)-o- (o)_)--o-)_)

  12. #11
    Member Array Justified's Avatar
    Join Date
    Jun 2011
    Location
    Ohio
    Posts
    423
    In my "good seller" list
    We sleep safely in our beds because rough men stand ready in the night to visit violence on those who would harm us.
    - George Orwell Military

  13. #12
    Member Array Genkisudo's Avatar
    Join Date
    Aug 2011
    Location
    Utah
    Posts
    21
    I was up in the air between a few different holsters for my new pistol. The deciding factor on me ordering a Theis last night was due to the several absolutely positive reviews I've read about him and his product on this site.

    Looking forward to getting it and most likely other things from Tommy!

  14. #13
    Member Array LAglocks's Avatar
    Join Date
    Jul 2011
    Location
    Louisiana
    Posts
    31
    I ordered one a couple weeks from him yet I havent been home to try it yet. However, he showed unprecedented customer service before and after the purchase. Two thumbs up.

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search tags for this page

holsters made in tennessee

,
ruger lc9 with laser guard iwb holster
,
theis kydex clips
,
tommy theis kydex clip
Click on a term to search for related topics.