alien gear order delay and customer service response

alien gear order delay and customer service response

This is a discussion on alien gear order delay and customer service response within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; I ordered an alien gear holster for my SR1911 in December after trying one owned by a friend. They acknowledged the order after several days. ...

Results 1 to 3 of 3
  1. #1
    New Member Array tigeralum75's Avatar
    Join Date
    Jan 2014
    Location
    alabama
    Posts
    1

    alien gear order delay and customer service response

    I ordered an alien gear holster for my SR1911 in December after trying one owned by a friend. They acknowledged the order after several days. After several weeks, I sent an inquiry requesting an update on my order. A response arrived stating that ordinarily orders were filled in 1-2 weeks but, due to heavy unanticipated demand, orders were running 3-4 weeks. After several more weeks, I again requested an update. Their reply was that they would fill the order "as soon as possible". Having worked in retail, that response is unacceptable. After several requests for updates, you would think they would at least attempt to call (they have my number) and give me some idea of a "real" timeline for shipping. Thinking of cancelling my order and ordering an Ozark holster. Any suggestions or has anyone else had problems with undue delays and vague responses?


  2. #2
    Member Array dgunnut's Avatar
    Join Date
    May 2013
    Location
    Wisconsin
    Posts
    228
    Ordered mine on 12/24, requested status on 1/20. They apologized for the delay and said it would ship this week. Which it did yesterday. Already another thread on here discussing same topic

    Sent from my XT907 using Tapatalk 4

  3. #3
    Member Array Addictedhealer's Avatar
    Join Date
    Jan 2014
    Location
    Indiana
    Posts
    287
    Two other threads talking about this just below this thread. It is 4 week wait, be patient or don't purchase from a company that is half as cheap and great quality.

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search tags for this page

alien gear
,

alien gear customer service

,

alien gear holster shipping delay

,
alien gear order confirmation
,

alien gear order status

,
alien gear shipping
,
alien gear shipping problems
,
alien gear where is my order
,
track order aliengear
,
tracking my alien gear holster order
Click on a term to search for related topics.

» Log in

User Name:

Password:

Not a member yet?
Register Now!

» DefensiveCarry Sponsors