Tucker-great Customer Service

Tucker-great Customer Service

This is a discussion on Tucker-great Customer Service within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; First things first, I don't have picture capability, but I'm working on it. Back in December, I ordered an HF2. It was an Xmas gift ...

Results 1 to 13 of 13

Thread: Tucker-great Customer Service

  1. #1
    Member Array eljuez's Avatar
    Join Date
    Nov 2006
    Location
    Los Angeles
    Posts
    28

    Smile Tucker-great Customer Service

    First things first, I don't have picture capability, but I'm working on it. Back in December, I ordered an HF2. It was an Xmas gift from my wife. About 10 days ago I received my package from Tucker and ripped it open with great anticipation. Whoa! It was an HF1 for a 5" 1911 w/a sweatshield I hadn't ordered. I had waited 12 weeks to get it and I wasn't too happy, as you might imagine. Plus, the belt I ordered wouldn't fit because of the thickness of the holster. I e-mailed Rob and the only thing he wanted to know was: " What can we do to make you happy? We'll put you on the top of the list and get it right back to you." They did and I am a happy camper. For those of you who need a holster to fit guns with different barrel lengths, this is the holster for you. Despite the relative thickness of the holster, it conforms to your body perfectly, drawing the gun close for excellent concealment and comfort. Need I mention the superb workmanship and great looks? The belt now fits perfectly and exhibits the same quality of the holster. Thanks Rob and Tucker. I'm one satisfied customer. The product is great and the customer service matches.
    Last edited by eljuez; March 28th, 2007 at 03:55 PM. Reason: spelling


  2. #2
    Sponsor
    Array Rob Longenecker's Avatar
    Join Date
    Jun 2006
    Location
    Texas
    Posts
    82

    Thanks for your nice post.

    Quote Originally Posted by eljuez View Post
    First things first, I don't have picture capability, but I'm working on it. Back in December, I ordered an HF2. It was an Xmas gift from my wife. About 10 days ago I received my package from Tucker and ripped it open with great anticipation. Whoa! It was an HF1 for a 5" 1911 w/a sweatshield I hadn't ordered. I had waited 12 weeks to get it and I wasn't too happy, as you might imagine. Plus, the belt I ordered wouldn't fit because of the thickness of the holster. I e-mailed Rob and the only thing he wanted to know was: " What can we do to make you happy? We'll put you on the top of the list and get it right back to you." They did and I am a happy camper. For those of you who need a holster to fit guns with different barrel lengths, this is the holster for you. Despite the relative thickness of the holster, it conforms to your body perfectly, drawing the gun close for excellent concealment and comfort. Need I mention the superb workmanship and great looks? The belt now fits perfectly and exhibits the same quality of the holster. Thanks Rob and Tucker. I'm one satisfied customer. The product is great and the customer service matches.
    I appreciate your nice comments.
    In order to prevent future mix-ups I'm having the frozen margarita machine in my office replaced by a water cooler!

    P.S. Check out the new video on my blog of Tucker making a holster.

  3. #3
    VIP Member Array havegunjoe's Avatar
    Join Date
    Mar 2005
    Location
    Minnesota
    Posts
    2,206
    +1. I own 3 of their tuckable holsters for 3 different guns and they are great. I recommend them highly.
    DEMOCRACY IS TWO WOLVES AND A LAMB VOTING ON WHAT TO HAVE FOR LUNCH. LIBERTY IS A WELL ARMED LAMB CONtestING THE VOTE.

    Certified Instructor for Minnesota Carry Permit
    NRA Pistol and Personal Protection Insrtuctor
    Utah Permit Certified Instructor

  4. #4
    Member Array Realleycat's Avatar
    Join Date
    Apr 2005
    Location
    Central Florida
    Posts
    451
    Pretty neat video!!!
    Tony

  5. #5
    VIP Member
    Array kentuckycarry's Avatar
    Join Date
    Nov 2006
    Location
    kentucky
    Posts
    2,219
    Very intersting video. I've wondered just what it took to make a leather holster. Thanks. Ive got a cover up for j-frame ordered. Cant wait....

  6. #6
    VIP Member Array rodc13's Avatar
    Join Date
    Jun 2006
    Location
    San Antonio, Texas
    Posts
    2,753
    Kudos to Tucker and Rob for quality and great customer service! I'm very happy with mine (2 HF1s, Answer, 2 mag pouches & gunbelt).
    Cheers,
    Rod
    "We're paratroopers. We're supposed to be surrounded!" Dick Winters

  7. #7
    VIP Member Array maclean3's Avatar
    Join Date
    Oct 2005
    Location
    Nashville, TN
    Posts
    3,085
    Quote Originally Posted by Rob Longenecker View Post
    In order to prevent future mix-ups I'm having the frozen margarita machine in my office replaced by a water cooler!
    Where's the fun in that?
    Haven't had the chance to try your gear yet but I've read many good reports. That HF1 sure is tempting, it's a beauty of a design.
    Jack

  8. #8
    Administrator
    Array QKShooter's Avatar
    Join Date
    Dec 2004
    Location
    Off Of The X
    Posts
    35,749
    Great Customer Service. Nice Christmas Gift.

    and now...eljuez...what can you do to make us happy?

    Borrow a digital camera and post some pics of your rig.

  9. #9
    Member Array ltc-usa's Avatar
    Join Date
    Jun 2006
    Location
    ut
    Posts
    437
    I am saving for one. What great customer service.

  10. #10
    Member Array Ping Ping's Avatar
    Join Date
    Feb 2007
    Location
    The Old Dominion
    Posts
    425

    Tucker? Why?

    I don't like to post things on forums when it's already been posted on another, but I think you guys might enjoy this review.

    The fact is, there is no better quality product, nor better customer service than can be had from Tucker Gunleather.

    Anyway, I'm plagiarizing myself, but I'll take the penalty points. Here's my review:

    Preface: I’ve tried and been intimately introduced to a LOT of high-end rigs over the years. I’ve used and perused rigs from Sparks, Mernickle, Kramer, Arratoonian, Alessi, Galco, Nossar, Rosen… the list is endless and the holsters would easily fill a short-bed pickup.

    I’m rarely at a loss for words, but my first impressions of my new, complete, Tucker Gunleather HF-1 Rig, can be summed up in a word, WOW! Read on, only if you’re a nit-picking- buggar, like me!

    Here is the SHORT version of the specs:

    HF-1 holster. Cross-cut body, square cross-cut overlap.

    1 ¾” belt, “thinner” option (more about this later), tapered to 1 ¼”

    Double, angled mag pouch.

    All in matching, black cherry.

    If you’ve been keeping up with my recent ramblings, you know I’ve been drooling over this rig for some time. It finally arrived, via eight tiny reindeer.

    I am an anally retentive, inspecting, quality discerning nut-case. I’ve gone over every single millimeter of this rig and here’s what I’ve found:

    MATERIAL:

    The leather is absolutely first quality. I won’t go into laborious detail about Tucker’s leather tanning processes, but I’ve never seen anything better and I’m a fanatic about good leather. I’ve never seen leather construction so thick, yet so incredibly supple… but that only goes for the belt. The HF-1 holster is a work of engineering art, in terms of its rigidity and form. Stiff and absolutely defiant to deformation; no cheesy metal, or plastic inserts here. There are simply no better quality materials, or methods used in the holster industry.

    THE AESTHETICS:

    The tooling and stamping on the set is flawless. Every single cut is continuous and contiguous. There is not a single mismatch, overrun, or alignment issue anywhere on any of the three pieces. The equidistance of the flare stamping is a revelation of Tucker’s attention to detail.

    The dying of each piece is uniform. It does not appear to be vat dyed (which I prefer), but vat dying tends to soften leather too much (as it involves agitating) and, at least in a holster rig, could compromise fit and function. The (if it is) surface dying, really is flawless and again, very consistent.

    The, now trademark-white stitching is also amazingly well blended. To look at this rig, you’d swear he never reset the needle. I can find not a single stitch stop, restart, or tie off. It takes years to hone real skill on a Bostich machine (assumption)… Tucker has put in some time here!

    OK, suffice to say, the build quality of this rig… has no equal.

    Now for the fun stuff!

    THE CONTROVERSY:

    “Double angled” mag pouch? Man, did I ever think this was… not only WEIRD, but completely contrary to everything I thought about mag changes. What a dummy! As it turns out, both Tucker and Longenecker are VERY experienced and lauded competition shooters. Together, they came up with the whacky idea that angling their mags rearward; kept the wrist from breaking and enabled them to make a clean, circular sweep, from gun, to mag, to gun, without breaking the wrist… which costs you time. The boys were really on to something here. For weeks prior to receiving my rig, I played with my Fobus Roto mag pouch, canting it rearward. Yanno what? Those crazy kids NAILED IT! Rearward cant really IS more natural and faster. Who knew?

    The mag pouches are of the same quality and build as the holster. The backing is softer, so as to enable the user to fully benefit from the dual tension screws. You can customize the pouch to literally ANY friction coefficient you prefer. They lay amazingly flat against the body, making it virtually impossible to print on your left side.


    THE HOLSTER:

    This holster is a PHENOM! I could easily do two pages on the virtues of this thing. In short, it brings the idea of “CONSTUCTED” into a whole, new light. The, out-of-box fit is tight, yet NOT immature. It draws like leather you’ve owned for years. The way Tucker makes these holsters is as though they KNOW the gun. It draws and reholsters, with the same friction. It is NOT overly tight. It just feels like an old friend is handing you your gun; only a slight resistance, making sure you really want it.

    The two most important issues in a new leather holster are gun fit and draw. Most, if not all (Horseshoe, being the only exception of which I’m aware), premier manufacturers, remove the form from the leather prematurely, so it will “draw up”, in order to insure solid retention. You, nearly always, end up with a holster that it takes two guys and a come-along to draw the gun from. It’s this attitude that necessitated the invention of the wax paper trick. This is a ridiculous notion to Tucker, evidenced by the fact that this holster, while tight, draws like something months old. I held the thing upside down, with a loaded Les Baer in it, shook it, and the gun didn’t move a millimeter. Yet, I can draw the gun relatively easily.

    The cocobolo tools Tucker has invented to do his boning, do a great job of fitting the leather to the form of the 1911. The detail is there, but not over done. I would swear that he boned the cowhide lining, before boning the outer layer. That’s how good the fit/retention is! The end product looks like a HOLSTER! Not a traced outline of a gun.


    How Tucker gets this level of retention AND present-ability is the one thing that makes me want to go to Houston and see how he really does it! Another Tucker trademark is the way the HF-1 snugs into your body. How he knew the exact width of my right thumb is uncanny, but he must have because that is the precise distance between my side and the upper grip on my 1911’s. Tres strange! The butt of the grip rests gently against my side, making for tremendous concealability. How anything this BEEFY can be concealed at all is miraculous, but the reality is that it completely disappears under a thin jacket.

    I specified a 15 degree FBI cant and that’s spot-on. Tucker’s standard cant is 13-14 degrees, which for most, is ample. When putting the holster on, I adjusted it to my familiar 4 o’clock spot and presto, comfort and no wrist break. The rise is, quite simply, INSPIRED. It allows for amazing concealability and ergonomic grip.

    As mentioned above, the HF-1 is a rock. While the hand of the leather is luxurious, the rigidity resultant of the design is total. The cowhide lining (optional) makes for a cozy and smooth resting place for my prized pistols.

    I also opted for the body shield as my Baers have extended thumb safeties (read, diving board), which can get rather aggressive over a day of carry. The shield is a minimalist arrangement; just enough to protect my tender love handles.

    In a world of look-a-like knock-offs, the Tucker HF-1 is pleasantly visually unique; a real eye catcher.

    THE BELT:

    As I am 6’4”, a 1 ¾” belt doesn’t bother me. I ordered it with the “Thinner, 3/16” option. The standard Tucker belt is stated as being ¼” thick. Having received mine and measured it, I now know why they say, “Everything’s bigger in Texas.” Evidently, this also applies to their rulers. My “thinner” belt came in at a skosh over ¼”. I can only imagine that the full tilt, standard version is gonna be a hefty 5/16"+. You cannot accuse Tucker of scrimping!

    I opted to have the belt tapered down from 1 ¾” to 1 ¼” at the buckle (a top notch, solid-brass boat anchor), which keeps it from goring my tummy, when seated.

    The weird part about this belt is just how supple it is. I’m telling you, this thing is like a piece of medieval leather armor, yet it flexes and conforms like spandex. I’m beginning to think there is some sort of Voodoo connection here…

    The bottom line is that this William Tucker dude has got this stuff FIGURED OUT! This is a guy who has carried 1911’s for most of his life and has been building holsters to suit them for nearly as long. He knows ALL the tricks. He has paid his dues.

    We are just lucky enough to reap the benefits.

    As I have stated in the past, doing business with Rob Longenecker is a pleasing and informative interaction. He is no salesman, but rather a Gunleather consultant. He is as invested in getting you exactly what you want and need as you are. That said, he’s about as nice a guy as you’ll ever find; a true gentleman, par excellence.

    I strongly recommend jumping on one of these magnificent holster rigs ASAP. Before Tucker and Longenecker figure out what they’ve got here and start charging what they’re really worth! Shhhhhh

    Gratuitous Pics:




    Last edited by Ping Ping; March 30th, 2007 at 02:06 AM.
    "Happiness, is a warm gun" -St. John of Liverpool

    Proud to be an infidel.

  11. #11
    Senior Member Array INTJ's Avatar
    Join Date
    Apr 2006
    Location
    Middle Tennessee
    Posts
    596
    Great operation. I feel Rob spent as much time with me on the phone as Tucker did constructing my rig, probably not though.

    "Beware of the man who only owns one gun. He probably knows how to use it."

  12. #12
    VIP Member Array TN_Mike's Avatar
    Join Date
    May 2006
    Location
    Shelby County TN
    Posts
    11,133
    Thanks for the report.

    Good looking rigs in the pics too!
    ,=====o00o _
    //___l__,\____\,__
    l_--- \___l---[]lllllll[]
    (o)_)-o- (o)_)--o-)_)

  13. #13
    Member Array Ping Ping's Avatar
    Join Date
    Feb 2007
    Location
    The Old Dominion
    Posts
    425
    Quote Originally Posted by INTJ View Post
    Great operation. I feel Rob spent as much time with me on the phone as Tucker did constructing my rig, probably not though.
    GREAT looking rig. Very practical.

    Not many have the ability to speak from such a high level of experience and skill as Rob. He is an expert shooter, possesed of a sense of honor forged in military service. He has bent over backwards for me on more than one occasion.

    There is no question that Rob is a good a businessman as could possibly be. He is a charter member of "The Good As It Gets Guild."
    "Happiness, is a warm gun" -St. John of Liverpool

    Proud to be an infidel.

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Great Customer Service from Energizer
    By TN_Mike in forum Related Gear & Equipment
    Replies: 22
    Last Post: February 23rd, 2011, 11:09 AM
  2. Great customer service from Crossbreed Holsters
    By maddy345 in forum Defensive Carry Holsters & Carry Options
    Replies: 2
    Last Post: January 27th, 2011, 10:27 PM
  3. Tucker/Garrett Customer Service
    By WoodLark in forum Defensive Carry Holsters & Carry Options
    Replies: 3
    Last Post: January 9th, 2011, 05:33 PM
  4. Great Customer Service from K&D
    By lowgroove in forum Defensive Carry Holsters & Carry Options
    Replies: 4
    Last Post: May 7th, 2009, 12:26 AM
  5. RCBS - Great Customer Service
    By alienbogey in forum Reloading
    Replies: 0
    Last Post: February 11th, 2009, 01:07 PM

Search tags for this page

concealability tucker hf1
,
glock hf1 tucker gunleather
,
great operation
,
tony tucker margarita machine
,
tucker 1911 hf1
,
tucker 1911 mag pouch
,
tucker gunleather
,
tucker gunleather hf1 belt holster
,

tucker hf1

,
tucker hf1 1911
,
tucker hf1 2012
,

tucker hf1 holsters

,

tucker hf1 review

,

tucker hf2

,
tucker mag pouch
Click on a term to search for related topics.