UCC Problem

[LoneRanger]

I suppose this is more of an ordering problem. I ordered a UCC XL short sleeve shirt almost a month ago and have yet to hear anything back from the company. I have left several phone messages, and two emails. My bank account was charged within a week of the order but no news since then. They could just be backed up with orders but I'd atleast like to know that. Thanks. Any reccomendations as to my next step?

[DefensiveCarry.com]

[Mtbiker]

Companies should not charge you CC until the item is packed for shipment. Let them know that you will dispute the charges if they do not return your emails or refund your money.

[tn_sig]

I'm also having problems...I've emailed them several times to find out when my order will ship. No response so far. They were very prompt when I inquired about their product but once I committed to the order I can't get a single response from them...

There is a guy on this forum that knows the people that run UCC...maybe he will be able to shed some light on the matter for you...

[aus71383]

Sounds like it might be time for a road trip...

Austin

[fed_wif_a_sig]

If you guys will send me your names, date you ordered and what you ordered in a PM, I will give Al a call tomorrow. If its any comfort, I'm waiting on an order and I do from previous discussion with him that he has issues with supply due to high amount of orders and slow manufactor.

[bzdog]

Steve, Janq was also having issues as posted in this message. Not sure if he got it resolved or not.

-john

[NCHornet]

I own my own business and have had problems with suppliers, but that doesn't mean that I don't communicate with my customers. In fact there was one event where it was two weeks later than what I had told the customer when their order would be filled. I was in constant communication, me calling them not them calling me!!. I explained to the customer that it was not my fault and what had happened, I then gave them the order at no cost.They looked at me puzzled, said they had never had somebody do this before. I explained that I valued my reputation as a honest businessman more than the money from one order. You know what happened? That one customer has sent me numerous friends and family members that have placed orders with me. This is just basic good business. I would never do business with a company that didn't post their phone number. This is simply bad business and I would want a full refund, no excuses for this type of behavior. I would call my CC and reverse the transactions and I would let the vendor know that I have done so.
Good Luck to you all, and thank you and this forum for allowing folks to warn others about poor customer service.
Hey Fed Wif Sig,
Why not Pm these members and give them your buddies phone number? Shouldn't a customer be able to speak to the company who they have given their hard earned money to? Just a thought.

[Janq]

bzdog,

Thanks for the reminder!

My unit did arrive the last week of August and I'd forgotten to go back to that thread and update it.
I've been evaluating the product and will post my opinion and findings on it soon.

Regards,

- Janq

[bzdog]

I own my own business and have had problems with suppliers, but that doesn't mean that I don't communicate with my customers.

+1

As a customer, I really appreciate good communication and good customer service. It makes a huge difference how the customer perceives the interaction.

-john