Well, I am here to inform that Mr. Bullard delivered on his goods and then some. I recieved my gear on 9/25/10. It was about close to four weeks late but hey, at least i got it. When my merchandise arrived, I immediately noticed there was a mistake on one of the orders. I emailed Mr. Bullard letting him know of the mistake and that i would be sending the item back for him to fix. To my surprise Mr. Bullard emailed me immediately letting me know that he would make a new item (mag holder) for me and ship it off by Tuesday of this week. Furthermore, Mr. Bullard said not to ship off the item he had made a mistake on and asked that I keep the item. I thought that was a very nice gesture of him to do this. True to his word, the another mag holster came in the mail yesterday. I have to say Mr. Bullard is a stand up guy...I almost feel bad for having asked him for a refund when my order did not arrive on time. None the less I thought this was great customer service and I am very thankful to Mr. Bullard for what he did for me. I will definitely continue buying merchandise from him and perhaps be more flexible on waiting for his merchandise.