Customer Service at it's BEST

This is a discussion on Customer Service at it's BEST within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; Below is a copy of a series of emails ( Read from the BOTTOM UP )between myself and TT GunLeather.. It deals with holster that ...

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Thread: Customer Service at it's BEST

  1. #1
    New Member Array ditrina's Avatar
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    Customer Service at it's BEST

    Below is a copy of a series of emails ( Read from the BOTTOM UP )between myself and TT GunLeather.. It deals with holster that they buit for me in the Milt Sparks VM II style.. Since I had bought this last October, they had made some improvements including Directional Snaps .. My request was to BUY the snaps.. and question if the holster could be re-dyed at whatever charges are incurred.... as you can see from the response.. they are going to SEND ME BACK the old holster and replace it witha NEW ONE ..
    Most Maunfacturers would have said "SORRY.... THERE IS NOTHING WE CAN DO"
    Here is the web site if anyone is interested This comes under the heading of BUY WITH CONFIDENCE"

    TT GunLeather High Quality Leather Gun Holsters

    Tim,
    There is no way anyone can improve on your TRUE customer service.. Most companies ( if not all ) would have said sorry there is nothing we can do.. But you have gone way above and beyond..I will post this email on as many "weapon" forum boards as possible to spread the word and of course at our shop.

    Best regards
    Sal
    Oh and by the way Black will be fine for the new holster

    -----Original Message-----
    From: Tim Thurner [mailto:ttsail@mchsi.com]
    Sent: Thursday, January 24, 2008 12:03 PM
    To: Sal Crivello
    Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW

    Hi Sal, I am sending back your holster tomorrow and I am going to make you a new one. Sorry for the trouble but I'm sure you will be happy with the new process that keeps the holster more rigid and water resistant. Just give me a few weeks to get it out to . I will send you a tracking number when it ships. Let me know what color you would prefer - black or cordovan.

    Thanks, Tim

    On Jan 7, 2008, at 10:05 AM, Sal Crivello wrote:

    > Tim,
    > Thanks for the consideration.. I will send you the holster today
    > 1-07-2008
    > for "upgrades" .
    > If there are any charges please let me know.. I certainly will "
    > sing " your
    > praises on the forum boards
    > >
    > Best Regards
    > Sal >
    > -----Original Message-----
    > From: Tim Thurner [mailto:ttsail@mchsi.com]
    > Sent: Sunday, January 06, 2008 9:48 PM
    > To: Sal
    > Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW
    >
    > Hi Sal,
    > Happy new year to your as well. If you mail me your holster I will
    > see what I can do, I can upgrade you snaps easily, but the dying will
    > be tough as your holster already has a sealer coat.
    > I can also treat you holster with a new process to make it more rigid
    > and water resistant.
    >
    > You can send it to:
    > TTGunleather
    > P.O Box 1835
    > Middletown, CA 95461
    >
    > Thanks
    > Tim
    >
    >
    > On Jan 5, 2008, at 6:30 PM, Sal
    >
    >> Tim,
    >> First....Happy New Year to you and yours..
    >> As you can see from the date of the original email you were kind
    >> enough to build me a IWB for my Colt and Smith & Wesson .45's
    >> Commander length..
    >> I have just recently been on a few the "Forum Boards" and found out
    >> that you no longer "Need" to sell on Ebay.. GOOD FOR YOU.. It's nice
    >> to see somebody with hard work and quality goods, do well..
    >> I do have a few questions
    >> I see that you have switched to directional snaps for the holsters..
    >> That's great news.. would it be possible for me to buy the new type
    >> belt loops with the new snaps??
    >> Also the holster that you made was in a "Natural Tan" color and the
    >> Finished Edge dark color has "bled" over on to the main holster.
    >> Is there a way to Re-Dye the holster this to a darker Cordovan/
    >> Black??
    >> I have attached pictures so you may see what I am talking about..
    >>
    >> Thank you for your time and consideration Best regards Sal

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  3. #2
    Member Array wyo-man's Avatar
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    How refreshing to know of a business that actually cares about its customers after the sale.
    Bravo

    wyo-man

  4. #3
    Senior Member Array dunndw's Avatar
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    He just went on my short list. That's old school customer service at it's finest.
    "If I was an extremist, our founding fathers would all be extremists," he said. "Without them, we wouldn't have our independence. We'd be a disarmed British system of feudal subjectivity."

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    Member Array Jaystekan's Avatar
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    I may have just found my new holster maker. Now if my tax return would just get here so I can make the final decision on what gun I need the holster for, lol. Anyway, its nice to see some decent customer service. My last holster maker was outstanding as well (I sung his praise in a thread a while back), there are quite a few good ones out there. The good outweigh the bad by far.
    Remember, no matter where you go, there you are.

  6. #5
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    Very fine. I gonna sticky that in by brain.....

  7. #6
    Ex Member Array Ram Rod's Avatar
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    Awesome! Been a long time since I've heard the saying 'our customers are number one'. Word of mouth is invaluable. Some realize it, others don't. Stick with the ones that know.
    Our heartfelt thanks and appreciation goes out to all of our customers who took the chance on purchasing from the little guy. We stand behind our holsters with great pride and will always address your questions and concerns with friendly and immediate customer service.
    (from their website which I've bookmarked)
    Nothing like supporting American made! Kudos.

  8. #7
    VIP Member Array cdwolf's Avatar
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    I wish i would have found him a little earlier. thats awsome
    GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN

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    Distinguished Member Array sniper58's Avatar
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    Great customer service! Thanks for the post - I'm going to give him a try (just posted a question about a new .45).
    Tim
    BE PREPARED - Noah didn't build the Ark when it was raining!
    Si vis pacem, para bellum
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    NRA Life Member

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    There are others who have the same kind of customer service. Unfortunately most of us forget to post when we get service like that. We only talk about the negatives. It is a shame that a few bad apples are causing so many problems. Even the holster makers with great service and great reputations have problems as a result of the few. When we get great service like Sal did from TT Gunleather we need to be sure to let our fellow members know about it. That way we see the good and not just the bad. Thanks for the post, Sal. And next time to talk to the fine folks at TT Gunleather tell them that we appreciate the way they do business.
    George

    Two things are infinite: the universe and human stupidity; and I'm not sure about the universe. Albert Einstein

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    Member Array TimM's Avatar
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    WOW! Don't know what else to say.

  12. #11
    Member Array Mainspring's Avatar
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    I keep telling you guys about these holsters. I'm glad to see that someone else is backing me up. Of course, now that the cat is getting out of the bag, it won't be long until getting TT Gunleather rigs will take 6 months too...but I guess that's a good thing for Tim. Good for him!
    The keys to winning a gunfight are first to bring a gun and secondly to take your time, quickly.

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  13. #12
    Distinguished Member Array mavrik46's Avatar
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    I ordered from Tim Tuesday night. Ordered the black with the sharkskin trim for my 4" Kimber. Anxiously awaiting!!!!!
    Greg


    It's not what you go thru in life, but how well you go thru it.

  14. #13
    Member Array JayHawker45's Avatar
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    I ordered an IWB holster for my p239 this past Saturday night from TT Gunleather. I utilized his "contact us" button to ask if he even made a holster for the 239...my wife and I went to dinner and when I returned, not only had he responded in email, but he'd called on my cell phone to let me know exactly what he could do for me. So far, the customer service piece has outstripped just about everyone else that I've dealt with.

    I can say that there are two makers on my short list that will get further business from me. TT Gunleather (will follow up once I get my holster in hand) and Andrews Custom Gun Leather ( I own a couple of his holsters and am impressed as well with his customer service).

    I've noticed that on two other forums that I frequent, TT Gunleather is getting rave reviews. It won't be long before he's inundated with orders.
    Reader, suppose you were an idiot. And suppose you were a member of Congress. But, I repeat myself. ...Mark Twain: Manuscript note, c.1882.
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  15. #14
    Senior Member Array rangerman2003's Avatar
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    besides have 2 KD holster, they are my only customs so far, but once I get the money together I want one of these holster, not cause I need it for any gun but because I want to support such great company the service they are giving
    Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an 'unlicensed pharmacist'

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  16. #15
    Senior Member Array Sportsterguy's Avatar
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    If anyone has read any of my other post's I've made on this forum I too have nothing but great things to say about Tim and his holsters. I have the same one as Mainspring and love the he-- outta it. Tim is a man of his word and goes way beyond what one would think a businessman would to do for his customers. I rate him, his holsters and integrity at 5 stars. Please contact me if you need any amplifying info.

    Here is one of my earlier posts:
    I'm with Mainspring. Wish I could attach a pic of my TT Gunleather holster and SA Champion. Have owned both a MS VM and a HBE COM III for my full size Springer. Both are great holsters but Tim will have you one of his superb holsters built to your liking in no time at all
    (4-6 weeks I believe) at almost half the cost of the other makers. Have been wearing it constantly for the last month and have nothing but a 5 star rating for the rig. Here's a kicker. The original holster was lost in the mail system prior to the Christmas rush. Tim built me another rig and threw in a IWB mag holder free of charge. I received the original holster weeks after the second one. He said it was mine to keep and don't send it back. Don't hear of that service these days.
    Sportsterguy-NRA Life Member

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