Poor Customer Service Response

This is a discussion on Poor Customer Service Response within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; Originally Posted by Chroode About mentioning the cop thing, that was to let them know what class of gun toter was using their product . ...

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Thread: Poor Customer Service Response

  1. #46
    Member Array sbebenelli's Avatar
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    Quote Originally Posted by Chroode View Post
    About mentioning the cop thing, that was to let them know what class of gun toter was using their product.
    Are you saying your profession is a better class of gun toter than the average person?

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  3. #47
    Member Array Chroode's Avatar
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    Quote Originally Posted by sbebenelli View Post
    Are you saying your profession is a better class of gun toter than the average person?

    No I'm saying that they don't use plumbers or zoo keepers as endorsement on their home page

  4. #48
    Member Array sbebenelli's Avatar
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    Quote Originally Posted by Chroode View Post
    No I'm saying that they don't use plumbers or zoo keepers as endorsement on their home page
    The #1 Choice of Law Enforcement, Undercover Agents, Military and anyone who requires a total Concealed Carry Gun Holster

    Wouldn't that fall under the.....and anyone who requires a total Concealed Carry Gun Holster?

  5. #49
    VIP Member Array sass20485's Avatar
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    10 years of regular use out of a cloth holster?? Sounds like you got good service out of it. I'd also have to agree with the response from Thunderwear. Lots like you were fishing for a freebee or a discount, neither of which should have been expected or deserved under the circumstances. I think you were a bit harsh on them.

  6. #50
    Member Array Chroode's Avatar
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    Quote Originally Posted by sass20485 View Post
    10 years of regular use out of a cloth holster?? Sounds like you got good service out of it. I'd also have to agree with the response from Thunderwear. Lots like you were fishing for a freebee or a discount, neither of which should have been expected or deserved under the circumstances. I think you were a bit harsh on them.
    I agree. Thank you for your response.

  7. #51
    Member Array hihosilver's Avatar
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    The man admits he was a little obsessive with it. Maybe we should waterboard him to see what his true evil intentions were.
    Stay safe... Get you a new Smartcarry..
    Be careful what you wish for. You just might get it ......

  8. #52
    VIP Member Array TN_Mike's Avatar
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    Chroode, if your Thunderwear holster lasted 9 or 10 years, you got your moneys worth and way more. Toexpect them to give you a discount, or a new one or really anything other than the correct response that you got is unreasonable.

    Just buy a new one. They cost $45, and if they last 9 years that's only $5 a year! I don't think I'd gripe about that at all. Hell, I've had Kydex holsters that didn't wear that well.
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