An update to my quest for a belt...
So on Wednesday I ordered a belt from Rafter S. I spoke to Della. I was told by Della that my belt was going to ship that day.
Yesterday I saw no charge on my Visa card and after hearing some bad news about the company I decided to call Rafter S.
I spoke to Willie who told me Della was not in yet but that she would call me within a few hours. Willie knew nothing about my order, couldnt look it up or even look up my name. So, more than a few hours went by and I called back and Willie said Della was not there but seemed suprised that she hadnt called me yet.
However, Willie couldnt remember who I was even after our conversation a few hours earlier. I asked Willie to cancel my order. He said he would do that. He said he would let Della know.
A DCDC member here told me to watch to see how they would charge my card. Well, today I found they had charged my card. So I call and I get Della on the phone.
I ask why there is a charge on my card. She was not told by Willie I guess to cancel my order. I tell her that her company has a poor communication system between the 3 people she says she has working there.
She says, so you want to cancel the order because I have your belt here in a box ready to go out.
I tell her that she told me the belt was going out 2 days ago. She asks me again if I want to cancel and I say yes. She says, "you're doing us a favor by cancelling this order because if you could see the retail price on this belt...." Click and she hangs up on me.
Do business with them at your own risk. I gotta call my bank.