Customer Service Beyond Expectations

Customer Service Beyond Expectations

This is a discussion on Customer Service Beyond Expectations within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; I know that we all try to share the good and bad things we find, I wanted to share this post I put up over ...

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Thread: Customer Service Beyond Expectations

  1. #1
    Member Array chiefrcd's Avatar
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    Customer Service Beyond Expectations

    I know that we all try to share the good and bad things we find, I wanted to share this post I put up over a USCCA.

    After being the proud owner of not one but two boxes of shame, I got a recommendation from an instructor to look hard at Tucker Leather Kydex Holsters | Tucker Gun Leather & Kydex Holsters
    specifically at the Silent Thunder. After doing some forums and internet research and seeing some of the comments on quality and service I decided to purchase two holsters. One for my wife's S&W 38 Airweight and one for my Sig P220. It was a thirty day delivery which arrived on time.

    I can't tell you how pleased we both are with the comfort of these holsters. So many IWB's look alike but I'm the proud owner of 5 pretty expensive ones and none come close to the Silent Thunder.

    These are kydek holsters that are leather lined and fit the gun like a custom leather glove. They are adjustable and have several types of clips for your belt or you can get them OWB. Now here's the customer service part.

    I wanted to get one for my Sig 232, which by now some of you know is my favorite carry gun. Well, they don't make one for that particular gun. I was really disappointed but thought I'd write to see if they might in the future start making them for that particular Sig and that I would be willing to pay extra. Well, within two hours of sending them a e mail I get a reply from Rob Longenecker stating that they would look into buying a " form gun". I was delighted that I'd even get a reply much less one that was encouraging. Less than a hour later I got a second e mail from Rob; 'found and purchased form'. I was shocked. I wrote him back thanking him and asked him how I should proceed with the purchase since I really thought there would be a extra charge. 10 minutes later Rob writes , "Tiny,
    Just order online as usual and put Sig 232 as the gun. No extra charges.
    Rob".
    Wow guys, that is what I call Customer Service!!!
    Have Gun ~ Will Carry
    S-Safety
    M-Motivation
    A-Awareness
    R-Responsibility
    T-Training


  2. #2
    jfl
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    Thanks for sharing; it is always good to hear about positive experiences !!
    The first rule of a gunfight: "Don't be there !"
    The second rule: "Bring enough gun"

    jfl
    (NRA Life Member/Instructor - GOA - IDPA - GSSF - ex-IHMSA)

  3. #3
    Member Array kingdaddyoh's Avatar
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    He does some wonderful things in leather also!

  4. #4
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    I happy to hear about your experience. Now I know where to go when I need to buy another holster.
    Mixed Martial Arts Record= 2-0.......Kyokushin Karate Record=5-0

    USMC.....helping enemies of America die for their countries since 1775

  5. #5
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    Why can't all customer service be that good?

    Congrats to Tucker Gun Leather.

    Be sure to share the final product.
    The last Blood Moon Tetrad for this millennium starts in April 2014 and ends in September 2015...according to NASA.

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    VIP Member Array JimmyC4's Avatar
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    That is great!

    It's sad that such service is the exception rather than the rule these days...
    "It's a big gun when I carry it, it is also a big gun when I take it out” – Clint Smith

  7. #7
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    I had the same great costumer service with Rob.

  8. #8
    Member Array aikidoka's Avatar
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    Yeah, Rob is great. In two more months I will be getting my double mag carrier and tucker belt to complete my black carry rig. :)

  9. #9
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    I couldn't agree more with the great comments about Tucker Gunleather. I have a couple of their rigs including the Silent Thunder, and they are amazing. Their work is second to none, and they are a joy to deal with. Not to mention, their lead time is better than most.
    EDC: Glock 30 IWB Tucker Gunleather - Silent Thunder
    Ruger LCP - BUG in front or back pocket

    "In God we trust, everyone else keep your hands where I can see them!"

  10. #10
    Member Array chiefrcd's Avatar
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    Here are the two I currently use:

    Have Gun ~ Will Carry
    S-Safety
    M-Motivation
    A-Awareness
    R-Responsibility
    T-Training

  11. #11
    Distinguished Member Array Paymeister's Avatar
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    Those are *nice*...
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  12. #12
    VIP Member Array rodc13's Avatar
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    Can't say enough about Tucker's quality and customer service. I've got 3 holsters, 2 mag pouches, and a gun belt, and would not hesitate to purchase again. Heartily recommend!
    Cheers,
    Rod
    "We're paratroopers. We're supposed to be surrounded!" Dick Winters

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