Great Service

Great Service

This is a discussion on Great Service within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; When we get threads about customer service they are usually complaints about bad customer service. So since I have a great customer service story I ...

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Thread: Great Service

  1. #1
    VIP Member
    Array dr_cmg's Avatar
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    Feb 2006

    Thumbs up Great Service

    When we get threads about customer service they are usually complaints about bad customer service. So since I have a great customer service story I thought that I would share it.

    I have been having problems with the front snap on my K&D Laredo for the CZ 75. This was obviously not a problem caused by the holster maker, but a mechanical problem in the snap itself. It rattled and would get where it just would not unsnap.

    Kevin told me to send it back and I did. He replace the outside piece and we both hoped this would solve the problem because taking off the inside piece would require taking the holster apart. Well the new part helped for a period and then the problem started all over again. So we decided that I would send the holster back after I got the paddle holster that I had on order.

    When I got in the paddle holster a few weeks ago I sent the Laredo back. Kevin called when he got the holster and said that he would get right on fixing it. A couple of days later he called and said that the problem had to be in the back part of the snap and that he was going to have to take the holster apart. Since I had the paddle holster and it was working well I told him to take his time.

    A day or so later Kevin called and said that taking the holster a part had caused some damage so he was going to make me a complete new holster. Again my answer was take your time since I have a great holster to use.

    Thursday he called and said that he had shipped my new holster. It arrived today. It is perfect. The snaps work perfectly and the leather is just as nice as the original. The beaver tail is just as pretty on this one as it was on the other.

    Kevin has done everything that could be expected and more to make sure that I was satisfied with this holster and to make sure that it was exactly the holster I ordered. I expect to get many years of use from this Laredo.

    Thanks, Kevin.

    Two things are infinite: the universe and human stupidity; and I'm not sure about the universe. Albert Einstein

  2. #2
    VIP Member Array Stevew's Avatar
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    Oct 2009
    Glad to here about your good service. By the way Marion is my birth place and where all my family live.
    Good people do not need laws to tell them to act responsibly, while bad people will find a way around laws. Plato

  3. #3
    VIP Member Array jwhite75's Avatar
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    Mar 2006
    West Virginia
    Thats great to hear... love the looks of Kevin's stuff.
    Friends don't let friends be MALL NINJAS.

    I am just as nice as anyone lets me be and can be just as mean as anyone makes me. - Quoted from Terryger, New member to our forum.

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  5. #4
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    Array Thumper's Avatar
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    Jun 2006
    Dayton, Nevada
    That kind of service is certainly not common anymore... outstanding job Kevin!
    ALWAYS carry! - NEVER tell!

    "A superior Operator is best defined as someone who uses his superior
    judgement to keep himself out of situations that would require a display of his
    superior skills."

  6. #5
    VIP Member Array JimmyC4's Avatar
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    Apr 2006
    Great to hear such a positive service experience!
    "It's a big gun when I carry it, it is also a big gun when I take it out” – Clint Smith

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