Gerber Customer Service...

[Brady]

...is excellent!

Don't ask me how, but one day after snagging the clip on my Gerber Vallotton on an inanimate object one time too many it finally broke off at the edge of the grip. After that I would either just drop it in my pocket as a pocket knife or leave it sitting in the safe and carry something else.

About 2 weeks ago I finally decided to contact Gerber to see they still had any clips as this model is now discontinued. I sent an email enquiring about their availability and 2 days later I received an email saying that the new clip is on the way to me (at no charge) with some new screws and tells me what size ‘star’ screwdriver I will need to install it. I didn’t ask for a freebie but I will accept them!

So 2 days ago I received the clip and put it on and am a happy camper. It took all of about 10 minutes.

First pic shows where it broke even with the grip/cover.





NOW THAT’S CUSTOMER SERVICE!

[DefensiveCarry.com]

[Brad426]

Thanks for sharing. Tell them, too... people don't get told when they are doing a good job often enough.