Gerber Customer Service Rocks!

Gerber Customer Service Rocks!

This is a discussion on Gerber Customer Service Rocks! within the Defensive Knives & Other Weapons forums, part of the Defensive Carry Discussions category; Bent a couple c-clips on my Gerber multi-tool the other day by dropping it about two stories down onto concrete. Shot an e-mail off to ...

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Thread: Gerber Customer Service Rocks!

  1. #1
    Senior Member Array RemMod597's Avatar
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    Gerber Customer Service Rocks!

    Bent a couple c-clips on my Gerber multi-tool the other day by dropping it about two stories down onto concrete. Shot an e-mail off to Gerber and had a phone call back from them within 10 minutes.
    The very nice lady said no prob sending the clips, plus she sent the actuators and springs, plus a new belt holster for the tool.
    Got everything three days later in the mail!

    Gerber Rocks!

  2. #2
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    Isn't it refreshing to deal with companies that actually care about the customer. Glad yo got such a favorable response.
    The last Blood Moon Tetrad for this millennium starts in April 2014 and ends in September 2015...according to NASA.

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  3. #3
    Senior Member Array RemMod597's Avatar
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    It is so refreshing! Actually had positive experiences like that two days in a row! The other one was with Dorcy flashlights. Dropped the flashlight the same two stories. Not hardly a mark on the outside, but the impact shattered the brittle (weak point) plastic battery carrier/holder on the inside. Called their customer service and the replacement (free) is on the way as I write this.
    Companies with excellent customer service go to the top of my short list.
    There is alot to be said for "value added".

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