Sent from my DROID RAZR
This company is a small operation perhaps run by one person or a few people. The phone contact is Mobil phone (seem not to ans), email correspondence does not seem to be working. The product looks quality and the price irresistable. One of the members post that if you run into problem in the future, what will happen and would you give money to the company that does not provide customer service well? Customer service is heart and soul of any business, so we can decide whether we want a cheap price goods sacrifice the customer service part or go to other vendors and pay a little bit higher price with good customer service. If SOTA Arms Uppers are quality and have no problems then they might stay in business because anything over $300 shipping is free. The lowest price on its AR right now is $379.00 so this is very hard to beat. It has 30 days warranty or 6 mos without signs of abuse.
UPDATE: The next morning after posting this I received a call from SOTA Arms. She was very pleasant and helpful. She even checked with someone and they measured a few gas blocks and didn't find any out of spec., but she did not doubt my claim. She advised they would mail out a new gas block today, and asked that I return the defective one so that they might inspect it to see what might have gone wrong. I was very pleased with the conversation, even if I was a bit concerned about the delay in time for them to respond. I'll update on the status of the new gas block when it arrives. If all goes as expected, I'll be happy to give SOTA Arms a thumbs up.
Second update: I received my replacement gas block, and it is perfect. So, realizing that any company can have a bad part, and acknowledging that a small, swamped company could need a couple of weeks to respond, especially over the 4th of July holiday, I am pleased to give SOTA Arms a thumbs up! I'm very pleased with my upper and with their workmanship, and especially with their quick turnaround on my initial order and their follow-up customer service!