Crappy Customer service from Remington.
Just heard from a Friend of mine about the appalling response he had received from a Remington customer service rep. My friend, who is very well versed in most things rifle, has had a Remington rifle in .280cal for a few years now. This particular rifle has a pull of about 6-7 pounds and all of his efforts to bring it into a more respectable 2-2.5 pounds were to no avail.any adjustment to the trigger caused the rifle to discharge a round as the bolt closed on it. After replacing the factory trigger with a Rifle basix after market trigger, the problem still persisted. He then called Remington to see about sending the rifle to them and having it repaired. The rep he spoke to at Remington basically talked to him like he was an idiot and told him that his rifle was designed to have that heavy of a trigger and that any efforts to adjust the trigger would cause the rifle to malfunction,and furthermore all Remington rifles were not designed to accept aftermarket triggers. The rep also told my friend that since he"monkeyed" around with it all of the warranties would now be void.
Now my friend is a life member of the NRA, TSRA, SCI, etc. and he politely told this rep that he was going to send the rifle in for repairs anyway and would like to have it fixed. The rep then told him that was o/k., but they would just send it right back to him. My friend is going to send a letter to all of the organizations he is a member of, as well as a nasty-gram to the CEO of Remington. I will post the results. It is people like that "customer service rep" which are running a fine company into the ground.