Update: Crappy C.S from Remington

[paknheat]

My Friend finnally got a response from the Remington folks who were supposed to fix his .280 Rifle. They told him that they were going to put a after market trigger on it and adjust the pul lweight to 6lbs. After he explained to the rep , again ,that he had already done this ,and a pull weight of 6lbs was unacceptable . He then told the rep that he wanted the pull weight adjusted to 2.5-3lbs and test fired. The original problem was that when the trigger pull weight was lowered to the 2.5-3lb. range the rifle would discharge when the bolt was closed on a fresh cartridge.That was the problem he wanted corrected. The rep told him, after a moment of silence, "Maybe you should send it out to gunsmith and have it fixed." I will never purchace a Remington product again.

[DefensiveCarry.com]

[P95Carry]

"Maybe you should send it out to gunsmith and have it fixed."

So Rem' has no one worthy of being titled a gunsmith eh! Sad!

Mind you - I do think some rep's actually promote bad rep' for a company - and probably no one ''up top'' is even aware, tho they should be.

[Ride4TheBrand]

Agreed, Chris .. If the brass knew of his response, he'd be in hot water. I'd hate to think that just this one "representative" of the company actually mirrored company policy

[rocky]

Well, that sucks.

[rstickle]

That's pathetic! I'd start looking anyplace else for my next firearm.

[Bud White]

Wow Color me not surprised .. ive said it many time remington will never see another $ of mine

[paknheat]

When my friend first sent the rifle back to Remington last month he also sent a letter of complaint to Remington's C.E.O. He still has not had a response.

[George Hill]

That is one pathetic story. Remington is one of the biggest of the gun giants. You should have seen their booth at SHOT. Crazy.
And then they pull this.
Field and Stream had a big survey about guns. Remington was the top choice by large margins... and they pull this. Disgusting.

[BigEd63]

Guess what the biggest share holder in Remington supposedly is?

Wal Mart....if true THAT would explain alot. Anyone know a good way to check on this???

[AirForceShooter]

No factory shop will set you up with a 2.5-3 lb trigger.

AFS

[Ti Carry]

No factory shop will set you up with a 2.5-3 lb trigger.

AFS

True That! I just don't know why the rep wouldn't tell him that. To much liability involved. Think about it.


Ti.

[Rob72]

No factory shop will set you up with a 2.5-3 lb trigger.

AFS

100%. Unless you have a rifle issued to you, approved by your unit/dept for that weight, on letterhead, you will not get that service from anyone. Get a Jard, Timney, or stock PSS trigger pack (my preference was Timney), and get a competent smith to adjust it.

Edit to add: Ti, it probably has to do with the fact that they will do it, just not for the average civvie.

[duckhunter]

The latest issue of Field and Stream has an article about the most popular sporting guns of all time. In pretty much every single survey a Remington product was #1, generally by a large margin. The Rem 700 took every rifle category, and the 870 took the waterfowl, turkey, and upland bird shotgun honors.

It is disappointing that the most popular firearms manufacturer in the country (according to this survey) doesn't back their products a little better.

[Rob72]

It is disappointing that the most popular firearms manufacturer in the country (according to this survey) doesn't back their products a little better.

The Rem 700 is the "alternative" classic action (other than the Mauser '98 and Win'64). Remington has a deserved reputation for both quality and service. Now, unless there is more to the story, it's not a Remington problem. In short (from the initial post):

1) An aftermarket trigger was installed, release weight set at the 2.5-3.0# range. The rifle would then discharge on closing the bolt. The problem: the sear/striker connection is inadequate. The solution: replace the triggerpack & test. If the problem does not re-occur, the triggerpack that was adjusted originally was bad(out of spec). If the problem re-occurs, the striker is bad, and Rem will replace that as well. Sounds like a square deal, to me. If the trigger was factory, and I misunderstood what was posted, the same applies.

Game does not need to be taken with a "light" trigger. Paper-punching by the average shooter doesn't "need" more than a smooth 4-6#.(I wouldn't be happy with 6# either, but, as I've said before, my own integrity/competence/etc., is the only one I can speak for.)

2) The owner wants a competition setting (police/service marksmen stay around the 3.0-3.5# range), with the <3.0# request, NO SERVICE DEPT WILL RELEASE SUCH A RIFLE. Unless your name is "Tubb". Sending out a rifle to Jim-Bob, with a trigger he can literally pee on, and discharge, is a no-no. Your own smith will have you sign the work order, and he will (or should) document your acknowledgement of the grade of setting (essentially BR only), when done locally. Depending on how well acquainted the smith is with you(or not), you may be refused there, depending also on your appearance, and how you "handle yourself".

Having said this, please note:
I no longer own a PSS- I traded for a Steyr Tac. The PSS was scaled at 2.8#, and was "friggin' scarey", to folks not into precision rifles. My Steyr is a tad over 3.0#, but I've HIGH polished the connections, so it "feels" much lighter. I "tinker". I've "tinkered" on $2K guns, for guys that know me. With the bare-bones description of the exchange with Remington, absolutely nothing sounds like it was out of line. If the owner really is competent with, and can appreciate, a trigger like that, he should understand. He sounds a little new to "touch-n-go" rifles, or at least the building/working-up end. I would second finding a good local smith, or calling McMillen, Robar, H-S Precision, possibly even Smith Enterprises- though they specialize in the M-1A/M-14 platform. Mentioning "2.5#" to most guys that shoot will get you a raised eye-brow, and sideways looks for a reason. That's very damn light.

Edit to add: I would not walk down-range leaving my own rifle, with the 2.8# trigger, sitting on the bench, with the bolt in the rifle.

Also adding: The discharge-on-closing "problem" is not uncommon, with <3.5# setting attempts, and requires careful work and not infrequently a few strikers and trigger packs, to get a safe, functional, combo. This is why it is not recommended or suggested, for "the average Joe".

[Rob72]

Sorry for the long post! I'm not a Professional Gunsmith, nor do I play one on TV. I have made some relatively expensive errors, on my own efforts(on my own weapons!!!). They did not become "dangerous" because of good advice from the more experienced, pre- and post-, and a strongly inquisitive nature on my part!