Do any of you dealers explain to the buyer about warranties?
I have a form that all purchasers sign that states that we as the dealer offer no warranties on firearms. All warranty repairs and replacements are through the manufacturer not [Dealer Name]. This is explained in detail when the customer chooses a perticular firearm and before the conventional paperwork is done.
Once everyone is agreement, the sale proceeds according to BATFE guidelines. At the close of the sale the customer is given a folder with copies of the paperwork, some general firearms guidelines, links to helpful sites (such as this) as well as any detailed information specific to their purchase'; reviews. pro and con comments, problem resolution hints, kinks etc.
Am I carring this to the extreme on paperwork?
I like for a customer to leave feeling they have received the best and most honest service available and in a helpful but not judgemental way. Am I doing too much or not enough to level the playing ground for both new and seasoned firearms purchasers?
Thanks for any and all input.