I ordered a Ross Pocket Guard holster from CCW Supply on April 1. I have not received it as of yet nor any confirmation. I tried calling the phone number listed on the website only to be transfered immediately to a message that says: "The mailbox belonging to this user is full."
Anyone else have input here? :confused:
Try the below contact info I pulled out of the domain registration info.
The domain was registered through godaddy.com so if those dont work you may try contacting them to see if they have any other ideas.
Emails and phone calls...... If that doesn't work I would call the BBB and see if they are still in business....
Did Your read his Conditions of Sale? It looks like you are going to have to send him a letter by snail mail (I would not waste the money to send by registered mail). It is not unusual for a custom hoister to take several weeks or months. If you cancel, It does not look like you are going to get much back.
Originally Posted by kevinR
From his webpage:
Conditions of Sale
Order Cancellation Info
Merchandise On Order -Leather Holsters
Ross Custom Leather Holster orders take some time to deliver when the item is not in our stock or factory stock. The delivery time varies from 4 weeks to 16 weeks depending upon the time of year the order was placed. Since each holster is custom made to order, the amount you paid for the holster is a non-refundable deposit for the order you placed. Your leather holster order is "Merchandise On Order" and is not "Merchandise Not Received". You may cancel the order before the date the factory ships it to us IF you cancel via US Mail (See Cancellation Fees Section).
Orders may be cancelled at no charge, via US Mail ONLY. If you wish to cancel an order, or cannot wait for an item with extended delivery, simply drop us a note via US Mail (please include your name and order number) and we will be happy to cancel the order at no charge. Send the letter to CCW Supply, 16566 Jones Road, Grand Ledge, MI 48837.
If any other method is used to cancel a Leather Holster Order other than a letter via US Mail, and we did not get a chance to credit your credit card with your written, mailed request to cancel, then a cancellation fee of $60 will be charged to you. We want a fair chance to credit your account if you want to cancel an order. A written, and mailed, notice from you is a hard copy of your wish to cancel. A written hard copy does not include emails or phone calls. If you do email or call us to cancel, we will hold your order until we receive a written cancellation letter. We apologize for the inconvenience of the cancellation fee mail requirement but emails and spam filters have conspired to raise our costs unfairly. The mail requirement for cancellations gives us a fair chance to keep our costs down and to respond quickly and fairly to your desire to cancel an order<