Diamondback firearms customer service

This is a discussion on Diamondback firearms customer service within the General Firearm Discussion forums, part of the Related Topics category; Last week I purchased a Diamondback .380 from my local gunshop and have been very pleased with it's reliability and performance. I e-mailed the company ...

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Thread: Diamondback firearms customer service

  1. #1
    VIP Member Array Old School's Avatar
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    Thumbs up Diamondback firearms customer service

    Last week I purchased a Diamondback .380 from my local gunshop and have been very pleased with it's reliability and performance. I e-mailed the company about suggested ammo and they answered my inquiry within the day. Yesterday I called the company and spoke to Diane about purchasing a second magazine. As we were talking I mentioned that I would be using there product as a backup duty weapon. She asked if I was in law-enforcement and that if I was if I would send a copy of my department ID and a copy of my bill of sale they would send the mag at no charge. I faxed the two items to them yesterday morning and today I received the magazine by Priority Mail at no charge to me. I conside this as over and above for customer service from this company and their pistol has been top of the line.
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  3. #2
    Distinguished Member Array bladenbullet's Avatar
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    thats good to see along with the reliability youve experienced...ive heard my share of horror stories with the gun and its good to see they have worked the bugs out...

  4. #3
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    Once again, another lesson that when dealing with customer service, you catch more flies with honey.
    Glad to see it was a win/win communication.
    Retired USAF E-8. Lighten up and enjoy life because:
    Paranoia strikes deep, into your heart it will creep. It starts when you're always afraid... "For What It's Worth" Buffalo Springfield

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    VIP Member Array joker1's Avatar
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    Thats good to hear. I'm eager to see if they produce a 9mm like that .380 and inprove reliability.
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