The long wait times you here about are true. In April I bought a Rossi 851 38. I fired 50 rds thru it the day I got it that went ok. I was dryfiring it a couple weeks later and it lockedup on me. I pulled the side plate and found that the hammer pivot pin had broken. I took it back where I bought it the next day (April 27th).They sent it to rossi. It took rossi 2 months to look at it and decide they would replace it but the replacement was on backorder. I called rossi on july 1st to see how long it would take and was told they just got a shipment in and it would be a week and a half before it would be shipped out. my first thought was why does it take that long to ship when they have it in stock.
I called them again on july 14th to find that shipment was held up because they needed a copy of dealers ffl. I went to dealer they faxed their ffl, called rossi again was told it would ship overnight last friday. Drove to dealer last saturday firearm had not arrived. Went to dealer last tuesday (7/20) afternoon they finally got it. The finish on the replacement was better but cylinder was hard to push open after unlatching it. I traded it even for a Ruger 22/45rp. I haven't been to the range yet with the Ruger but I know I will be more satisfied with it verses the rossi. The rossi was not something I bought to depend on for defensive purposes. I just bought it for a range gun. I will probably not buy another taurus/rossi product because of their horrible customer service. I would not recomend them for a first gun purchase because of the long repair time. It would be ok if you had something else to depend on if it has to be sent back for repair. Sorry for the long rant but I figured It would be good to let everyone know how wonderful rossi customer service is.