Shipped a Super Redhawk 44 magnum back to Ruger on 12/22/2010 for a general going over and to address a small nick on the outer edge of the forcing cone.
Firearm was returned today 12/30/2010. They adjusted the barrel, replaced crane, replaced hammer spring, replaced front and rear sights and the grip.
Total charges - Z E R O
Considering this was done during a Holiday period and with an eight-day turn around, I am absolutely impressed.
I cannot imigine asking more from any firearms company. I had expected to see the gun back in late January to mid February. Amazing service!
My only compalint is that they changed the grip. I had the pretty rubber inlayed grip when it went in. I got the big rubber grip on return. Not an issue all things considered, but the wood / rubber grip was quiet nice.
Makes me feel quiet happy since I recently invested in one of their SR40 pistols.
Outstanding customer service!
Best! in the new year..