Kudos to Ruger's Customer Service

Kudos to Ruger's Customer Service

This is a discussion on Kudos to Ruger's Customer Service within the General Firearm Discussion forums, part of the Related Topics category; I purchased a Ruger 10/22 carbine about 6 weeks ago. I noted a couple of weeks ago that the stock was cracking just behind the ...

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  1. #1
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    Array ksholder's Avatar
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    Kudos to Ruger's Customer Service

    I purchased a Ruger 10/22 carbine about 6 weeks ago. I noted a couple of weeks ago that the stock was cracking just behind the barrel band. I called Ruger and they picked up the gun, fixed it and returned it all in less than 2 weeks.

    In addition to the stock repair, which was done, they test fired the weapon and noted that the extractor pin & spring needed to be replaced. I had not asked for this, but have had a few failure to fully extract issues that this will probably fix. I did not tell Ruger of this issue, they must have noted it in the test firing at thier range.

    I will need to get this to the firing range to see how it works, but I am impressed with the responsivness and attitude of their customer service.
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  2. #2
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    Ruger Rocks.

  3. #3
    VIP Member Array Hiram25's Avatar
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    It's nice when a company stands behind it's products! Good luck with your rifle.
    Hiram25
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  4. #4
    Distinguished Member Array Toorop's Avatar
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    Good to hear they took care of you and went above and beyond.

  5. #5
    VIP Member Array rammerjammer's Avatar
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    good to hear. The two times I have dealt with Ruger customer service they repaired my pistols and got them back in great condition. Very easy to deal with.

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