S&W Customer Service

[dukalmighty]

After replacing several parts in my 22A pistol,I noticed yesterday that the slide wasn't closing like it should,and actually needed help when chambering the first round in a mag.I realised about that time that even tho I had shot thousands of rounds I had never replaced the recoil spring.I couldn't find anybody who carried them online,so call S&W directly,I told the CS guy what I needed,and asked the price,his reply was I got some laying around here I'll just send you one.
That little gesture just put them a little higher on the pedestal of good Customer Service

[DefensiveCarry.com]

[The Fish]

After replacing several parts in my 22A pistol,I noticed yesterday that the slide wasn't closing like it should,and actually needed help when chambering the first round in a mag.I realised about that time that even tho I had shot thousands of rounds I had never replaced the recoil spring.I couldn't find anybody who carried them online,so call S&W directly,I told the CS guy what I needed,and asked the price,his reply was I got some laying around here I'll just send you one.
That little gesture just put them a little higher on the pedestal of good Customer Service

I have often found that S&W C.S. will send parts N/C. Especially if they are normal wear parts. Doesn't hurt to ask nicely.

[Secret Spuk]

Sent a TRR8 to S&W for some misfire issues. First time I ever had such a problem with a S&W revolver. About three weeks later on friday the 13th I got my gun back. Sort of. In the brown shipping box was a brand new M&P R/8 revolver. It seem the custom shop couldnt get my gun right. So they did the right thing. Gave me a new gun. This is the second time this has happened to me with S&W. I once sent an old beater highway patrolman to them and got back a brand new model 28. I had no great emotional attachment to either gun... both purchased as shooters. How could customer service get any better than that?

[Bark'n]

Customer service can make or break a company. Too many companies don't capitalize on that to their detriment. Thanks for passing along those good experiences. Makes me feel good about my recent M&P 9 purchase.

[The Fish]

Guys;
Your fellow board member and S&W shareholder thanks you for your comments!!!!!!
I have found the same thing about their C.S. and WITHOUT saying I was a shareholder.

[MrBuckwheat]

I have never had a problem with a S & W. ( all of mine are revolvers ) Thats great to know. I will keep adding S&W products to my collection!

[Diddle]

Thanks for the post! Always nice to hear a positive Customer Service experence.

[Hiram25]

I've had a S&W 2" Airweight since 1970, never had a need to check out their customer service, thing runs like the battery bunny!

[ctr]

Yep, S&W Customer Service is very good most of the time. I once broke the grip panels on a pistol. Totally my fault. S&W sent out a replacement set at no charge.

[Bear67]

I have never needed to use S&W CS. I did a count recently and found had more firearms from Smith than any other manufacturer--and most of those are over 75 years old. I am not a Smith collector per se, but I buy what I like and has proven to be reliable, therefore the number of S&Ws.

Or are they breeding in the darkness of the gun safe?