S&W Customer Service

S&W Customer Service

This is a discussion on S&W Customer Service within the General Firearm Discussion forums, part of the Related Topics category; I called S&W CS the other day about my M&P9c. The gun came with two magazines, one with a pinky extension and one without. I ...

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  1. #1
    Member Array johnbergsing's Avatar
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    Wink S&W Customer Service

    I called S&W CS the other day about my M&P9c. The gun came with two magazines, one with a pinky extension and one without. I know I'm the oddball here, but I can't stand that pinky extension. My groups with the extension are twice the size of those without the extension. So I was calling to inquire about replacing it with the flat base. They are sending me one out FREE!

    know it's only a $.50 part, but S&W CS rocks!
    NRA MEMBER
    EDC: Beretta Nano


  2. #2
    VIP Member Array Hiram25's Avatar
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    Yes they do!
    Hiram25
    You can educate ignorance, you can't fix stupid
    Retired DE Trooper, SA XD40 SC, S&W 2" Airweight
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  3. #3
    Member Array cuckoo429's Avatar
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    Good to know. just bought the M & P 9C for the wife.

  4. #4
    Distinguished Member Array Diddle's Avatar
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    Good positive post!

    Best!
    Diddle
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  5. #5
    VIP Member Array Brass63's Avatar
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    I love to hear great customer service reports like this!
    Effective product/company promotion on S&W's part (and all for 50 cents plus postage!)
    Great move.
    The United States Constitution 1791. All Rights Reserved.

  6. #6
    Member Array johnbergsing's Avatar
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    Changed my mind. I really do like the pinkie extensions better. So I called them up again. Guess what? Four pinkie extensions arrived today FREE OF CHARGE! S&W CS ROCKS! They have to ... they put up with my nonsense! ;-)
    Last edited by johnbergsing; February 29th, 2012 at 12:17 AM.
    NRA MEMBER
    EDC: Beretta Nano

  7. #7
    Distinguished Member Array Elk Hunter's Avatar
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    Thanks good to know

  8. #8
    Ex Member Array Doodle's Avatar
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    Very cool

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