Horrible customer relations
This is a discussion on Horrible customer relations within the General Firearm Discussion forums, part of the Related Topics category; Originally Posted by zonker1986
one of my local gun stores treated their customers that way, too. They are no longer in business.....thank the Lord. Guy ...
November 18th, 2012 04:36 AM
@bold: I have the same problem as well. It's closest one to me, about 5 miles or so away, so I go in quite often. The owners wife even throws in some of her apple pie with my purchases. I always go there before anywhere else. If he doesn't have what I'm looking for, he can order it for me at prices that are quite hard to beat.
Originally Posted by zonker1986
To get back on topic a little bit: I agree with the poster who said something along the lines of both of you overreacting. I've received the "8 year old treatment" before and told the guy he was an a-hole and me and my business would go elsewhere. Losing my business (and word of mouth) sure hurt him way more than it did me since he was the owner. Problem solved.
"Ignorance may be bliss, but it certainly is not freedom, except in the minds of those who prefer darkness to light and chains to liberty. The more true information we can acquire, the better for our enfranchisement." -- Robert Hugh Benson
November 18th, 2012 04:36 AM
November 18th, 2012 04:42 AM
I hate it when the guys act like you are getting in they way just because you ask a few questions. The place I go has the best guys around. The owner helped me purchase my first gun, let me handle over 10 different ones and explained a lot to me, and the best thing is that everytime I go into the store they call me by name and never act like I'm a child ( I'm only 21 ) now everytime I buy anything for my gun (range bag cleaning supplies or ammo ) I go to that store even though the ammo is about 2 bucks more per 50 round box it's worth it. If I were in your shoes I would never spend another dollar at that store
November 18th, 2012 09:09 AM
It seems like more and more retail stores are forgetting who and what a "customer" is. Kinda sad really
November 18th, 2012 09:28 AM
Excellent tactic for dealing with this. I am going to try to remember this.
Originally Posted by ANGLICO
And on the business owners side, they could have learned something about their competition and their relative standing. Obviously if you returned, there is a reason for it, whether it is price, service, atmosphere, or anything else.
Originally Posted by MonRiver
About a year ago, I had a really poor customer service experience in a LGS and have never been back. Since then, my wife and I have bought multiple guns from a different store. (I provided a link to the rather long thread that resulted after I posted my experience on a regional forum. I was able to locate the thread via Google. Just saying.)
November 18th, 2012 10:29 AM
November 19th, 2012 09:24 PM
Well i emailed the store customer service later in the night after i posted this, still no return email so i guess making a customer happy isnt their priority.
November 19th, 2012 09:39 PM
Money talks...and bad CS causes it to walk.
Know Guns, Know Safety, Know Peace.
No Guns, No Safety, No Peace.
Guns are like sex and air...its no big deal until YOU can't get any.
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