This is a discussion on Cdnn heads up!!!!!!!!!!!!!!!! within the General Firearm Discussion forums, part of the Related Topics category; CDNN's treated me good over the years. I'm sure they are overwhelmed by panic buyers....
CDNN's treated me good over the years. I'm sure they are overwhelmed by panic buyers.
I try and cut the industry some serious slack when scares like this pop up. There is no way any retailer, distributor or manufacturer could have known this was coming. They are seriously understaffed and stocked for the spike in business due to the shooting, the liberals and holidays. People calling and calling does nothing but make things worse. If anything, it tells you that you need to keep supplies up if you intend on shooting throughout the crisis of all the johnny come latelys joining our party.
I ordered a handful of AR mags and a half a dozen M&P mags on Thursday from my normal supplier. I got an email Sunday night saying my pistol mags are on backorder. Funny thing is, on Thursday they showed in stock on the inventory sheet.
"Just blame Sixto"
I reserve the right to make fun, point and laugh etc.
When told "WE NO LONGER OFFER THAT SERVICE ( updating if your order has been filled ) BUT WILL TAKE NEW ORDERS", or just hanging up on you THREE TIMES, obviously that isn't the brightest business decision this week. I will step out of the way and you can order to your wallets content.
I placed an order a few days ago for two mags myself. Not a panic order, though. I have a 30 year old Ruger pistol that shoots great but I just have one 9 rnd mag for it. I've been looking forever to get some more with no luck. Some sharp cookie at another forum gave me the link to CDNN and they were just about the only source I could find that had 'em (Ruger Mk I mags). Hopefully I'll get them soon, sucks going to the range and shooting 225 round thru a single 9 round mag.
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I'm working towards the same goal. I'm glad I bought a stripped lower back in early Oct this year!!! The other stuff I can wait patiently on. Parts I can get from a good source.
I do see that they did however charge my credit card. I agree they should send an e-mail letting you know if they can fulfill the order, if the item is on back order, or if they cant.
Last edited by mc2; December 24th, 2012 at 10:18 AM. Reason: mistake
Finally received the following email this morning from CDNN, 2 weeks after I placed a website order for pistol mags on 12/17 and got no response to my multiple subsequent emails/calls seeking to follow up (CDNN's website acknowledged the order and showed status as pending, but never moved further. Got plenty of CDNN spam in the meantime, though.):
"For reasons unknown to us your credit card has been declined. Your order has been cancelled and is no longer active. We sincerely apologize for the delay in notifying you. If you wish to place a new order at current pricing you will need to call 800-588-9500. Due to the ever changing market conditions we are not able to process your original order at original pricing. We appreciate your business."
Confirmed w/ my credit card company this a.m. that there has been no hold or declined charge from the credit card company (including w/r/t CDNN). CDNN customer service? Not so much. And their invitation to try to reorder at an inflated price? Well, CDNN claims to appreciate my business, but I don't appreciate the two-week delay only to cancel my order in favor of an attempt to gouge on price. When I have more business to transact, it won't be with CDNN . . .
Sounds like they are reeling, and maybe not dealing with it very well. It has taken me 20-30 calls to actually get something besides a busy signal when calling Brownells the last couple of weeks, but they are courteous and never rushed once I actually manage to talk to someone.